IT Developer Service Manager (12 month FTC)

About the role

While there is rarely a typical day, here's a snapshot of some of the key parts of the job : Development and Solution Delivery (80%) Alongside support from Head Office and outsourcing partners, develop the rationalisation and redevelopment of local EUCs (Excel, Access) into secure, supportable solutions using SQL Server, Power BI, Power Automate, or other enterprise-grade technologies. Design, build, and implement automated workflows and data processes across underwriting, claims, finance, and catastrophe modelling. Partner with functional teams to modernise legacy tools and deliver reliable, documented, and auditable solutions that meet regulatory and operational standards. Oversee development lifecycle including requirements gathering, testing, and controlled deployment in line with Lloyd's IT governance practices. Maintain technical documentation and ensure data integrity, version control, and access management for all tools built or supported. Contribute to the wider Group Data and Technology strategy, supporting the transition to an enterprise data platform and the Amplify programme roadmap. Develop a clear roadmap that reflects regional business objectives and technology plans, including the change portfolio and service improvements Represent Singapore and Australia needs within Group IT governance and delivery forums Identify opportunities for simplification, automation, and improved resilience and work with London and Outsourced teams to implement changes Service Oversight and Governance (20%) Act as the local technical lead and first point of contact for all IT-related matters across Singapore and Australia, escalating to London and Outsourced partners when needed Work closely with London IT and Group DevOps to ensure local priorities, issues, and dependencies are understood and addressed Review local risks, issues, and service performance metrics to ensure effective controls are in place Oversee the effectiveness and timeliness of service delivery from outsourced and remote support providers, ensuring SLA adherence. Review the need for on-site technical and propose a future support model, potentially leveraging remote or offshore service desks. Maintain governance and controls around EUCs, access, and system changes in accordance with Lloyd's and MAS expectations. Support IT audits, BCP/DR testing, and regulatory reviews (e.g. MAS TRM, Lloyd's Asia operational standards). Coordinate and support local testing for system upgrades, platform migrations, and new technology rollouts. Ensure regulatory adherence in the space of technology and data, and ensure best practice is employed by being a local champion for guardrails and standards. To ensure data quality and adherence to Group and MSA Data Governance standards

Requirements

• Working closely with Head Office and Outsourcing Partners, you will ensure alignment for the Singapore office to the IT strategy, daily service delivery, and risk management, ensuring IT services stay reliable, secure, and aligned with business needs across the following activities:
• Management Activities
• Lead small development initiatives end-to-end, including design, testing, documentation, deployment and embedding
• Coordinate local change
• Oversee daily support activities, ensuring smooth BAU operations for key systems and application
• Drive continuous improvement in how IT services and local tools are managed and delivered
• Common Activities
• Collaborate with business stakeholders to identify technology pain points and improvement opportunities.
• Partner with Group IT and London Data teams on enterprise technology projects
• Build strong relationships across Operations, Finance, Claims, and Underwriting to ensure solutions meet local business needs
• IT Risk and Controls
• Input into IT risk and control assessments and maintain the local IT risk log
• Ensure local governance, testing, and documentation standards meet Lloyd's and MAS expectations
• Support regular reviews of EUCs, access, and system configuration for accuracy and compliance
• IT Security and Access Controls
• Ensure providers adhere to agreed security and access control standards
• Coordinate local implementation of IT security updates and patches
• Maintain awareness of cyber-securi

Additional Information

This is a key new role within MS Amlin Asia Pacific (MS AAP), a Lloyd's Syndicate 2001 branch operating under the Lloyd's Asia platform. The role is designed to strengthen the regional technology environment across Singapore and Australia and ensure alignment with Lloyd's governance, control, and regulatory expectations. It combines hands-on technical development with IT service management and local technology oversight. The role will work closely with Head Office in London to develop the rationalisation of end-user computing (EUC) tools and development of modern, scalable systems while acting as the bridge between London IT, Group Data & Technology, and local business teams.

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