Pension Administrators

Responsibilities

• Being available to answer member queries within the agreed SLA targets across multiple communication channels.
• Adhering to Quality Management Systems and complying with regulations and policies from Capita and relevant regulatory bodies.
• Taking ownership of personal and performance development, undertaking all relevant training courses, including mandatory e-learning, to improve and retain pensions and internal systems knowledge and capability.
• Identifying and reporting risks, complaints, and breaches immediately / within deadlines, to line management and/or the Operational Risk & Compliance department.
• Providing support to members over the phone, both inbound and outbound, handling queries professionally and delivering a high standard of customer service.

Requirements

• Proven experience in pension administration casework, with strong working knowledge of Defined Benefit (DB) pension schemes.
• Experience performing and verifying manual pension calculations, ensuring accuracy and compliance.
• Experience using Microsoft Excel for data management and administrative tasks.
• Excellent numeracy and data‑entry skills, with a strong focus on accuracy, attention to detail, and a commitment to delivering work "right first time."
• Ability to work effectively under pressure, prioritise workload, and meet tight deadlines.
• A collaborative team player with the ability to coach, support, and positively contribute to the wider team.
• About Capita Pensions Solutions
• What's in it for you?
• What we hope you'll do next:
• Looking to discover more? Let your line manager know, then choose 'Apply now' to fill out our short application and send us your CV. Please make sure to include an up-to-date CV with your application.
• Location:
• Home-Based - GBR ,
• United Kingdom
• Time Type:
• Full time
• Contract Type:
• Permanent

Additional Information

Capita Pension Solutions is looking for Pension Administrators to join our business. These are permanent opportunities where you'll be involved in a wide range of administration tasks, working on detailed pension casework. If you have a background in pension administration and enjoy working in a detail-focused environment, this could be a great opportunity to take the next step in your career. **Please note this role will be working on an account that is expected to transfer to a new provider under TUPE in October 2026. Please only apply if you are comfortable with this Job title: Pension Administrators Job Description: Working hours: Monday to Friday, 37.5 hours per week Location: Home based

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at capita? Share your experience