Strategy Lead

About the role

The Strategy Lead is the strategic backbone of the OLIVER × Covista studio. Approximately 60% of your focus sits on CRM and email - owning the strategy, audience architecture, and optimization roadmap for Covista's enrollment marketing program. The remaining 40% spans the broader channel mix: paid social, organic social, owned content, web, and performance marketing - providing strategic input, testing frameworks, and optimization direction that ensures the studio is always creating the right content for the right audience in the right channel. You are the person who connects insight to execution. You work closely with the Business Director on client strategy, with CRM Campaign Managers on email performance, with the Associate Creative Director on content strategy, and with the Data Analyst on measurement. Three lead SLAs anchor the partnership - cost per asset, speed to delivery, and creative effectiveness in market - and your strategic direction should be visibly improving the third.

Responsibilities

• Lead the end-to-end CRM and email marketing strategy for our client's enrolment programme across all institutions - including lead nurture, application, enrolment, and retention journeys
• Define and maintain audience segmentation frameworks, personalisation strategies, and lifecycle contact architectures across Walden, Chamberlain, and AUC
• Build and own the testing and optimisation roadmap for email - A/B frameworks, send cadence strategies, content personalisation logic, and subject line performance analysis
• Partner with the Data Analyst and CRM Campaign Managers to translate performance data into clear strategic recommendations, and feed those insights back into the next campaign cycle
• Maintain deep platform fluency across our client's CRM and email technology stack; advise on platform utilisation, automation opportunities, and data quality requirements
• Provide strategic input and optimisation direction across our client's broader channel mix - paid social, organic social, owned content, web, and performance marketing - ensuring channel strategies are coherent, audience-relevant, and aligned with institutional goals
• Use Share of Model to understand brand visibility in AI-generated answers, optimise AI search visibility, identify share of voice across models, and surface brand strengths and weaknesses - translating these real-time insights into strategy and content creation priorities
• Develop content and channel testing frameworks that enable the studio to learn faster, optimise more efficiently, and demonstrate creative effectiveness across all formats
• Partner with the Associate Creative Director to translate strategic insight into creative direction - ensuring campaigns are rooted in audience understanding and channel intelligence
• Monitor competitor positioning, category trends, and audience signals across higher education to inform ongoing strategic recommendations
• Contribute to QBR preparation alongside the Business Director, bringing strategic performance narratives and forward-looking channel recommendations to senior client stakeholders
• Serve as the studio's primary strategic voice - connecting client ambitions to studio capability and ensuring every workstream has a clear, insight-driven foundation
• Work across the studio team to ensure strategy is embedded throughout briefing, production, and review - not just in planning documents
• Develop optimisation frameworks the entire studio can adopt, from creative testing protocols to content scoring via Pencil's performance intelligence
• What you need to be great in this role:
• Proven experience in a senior strategy, planning, or integrated marketing role - with a track record of leading strategy across multiple channels, not just one
• Deep expertise in CRM, email marketing strategy, and lifecycle planning in a complex, multi-program environment; experience with enterprise CRM platforms (Sa

Additional Information

Established in 2004, OLIVER is the world's first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Role: Strategy Lead Location: Baltimore, Maryland

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