Regular Full-Time Road Assist Fleet Technician

Responsibilities

• Respond to Member requests for roadside assistance, including mechanical repairs, battery boosts, tire changes, lockout services, and towing.
• Conduct detailed diagnostic assessments to identify vehicle issues and resolve appropriate solutions.
• Perform automotive repairs and maintenance tasks, ensuring quality workmanship and timely completion.
• Assist in all weather conditions, ensuring a positive Member experience throughout the assistance process.
• Promote BCAA memberships and general information about affiliate products and services.
• Report any issues and take the initiative to resolve them, seeking support as needed.
• Uphold BCAA service and safety standards by ensuring BCAA vehicles, equipment, and tools are kept clean, orderly, and in good working condition.
• Work rotational 24/7 shift work (including weekdays, evenings, weekends & statutory holidays).
• What you bring:
• Completed your high school diploma, preferably with your Red Seal Certification.
• You have at least 5 years of hands-on automotive repair and diagnostics.
• You're a good driver with a clean BC Driver License Class 5.
• You're confident navigating our cities and towns while driving any size vehicle - including 5-ton trucks, tow trucks, and pickup trucks.
• Capable of lifting at least 70lbs during Member service while prioritizing safety throughout the process.
• Disclaimer
• ICBC has moved to an insurance model that is driver based, where crashes will now follow the driver. For more information on this change and how it may affect you, please visit www.icbc.com/change.

Requirements

• You're the kind of person who pulls over when you see someone needs help. Maki ng a difference in someone's day makes your day too.
• You're a people person who also loves cars and is passionate about vehicle safety.
• You're a problem solver who loves a challenge. You're organized yet flexible to take on whatever change comes your way.
• You're a team player who loves helping others and contributing to your community.
• Doing things right is important to you. You care about everyone's safety.
• You're seeking a rewarding career where no two days are the same, with lots of opportunit ies to learn and grow.

Benefits

Additional Information

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We're driven by purpose - delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward. In this position, you'll often be the first person our Members see when they need help. As part of an amazing network of 100 Road Assist team members, you'll share your genuine passion for helping others by providing friendly and professional roadside mechanical assistance or towing services to members of BCAA and affiliated clubs. Every day brings something new in this fast-paced, hands-on role. As a Road Assist Fleet Technician , you'll use your mechanical expertise and problem-solving skills to help Members get back on the road safely and efficiently. Whether changing a tire, diagnosing an issue, or arranging a tow, you'll be the reassuring presence our Members count on when they need it most. Enjoy a rolling 37.5-hour work week, with shifts ranging from 8 to 11.25 hours, scheduled one month in advance. Once you join our 'Shift Pick Pool,' you'll benefit from a one-year shift lock - offering stability, predictability, and a better work-life balance.

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