(Entry Level) Merchant Relation Officer (6months - perm)

Requirements

• Experience in payments, remittance, fintech, banking, or financial services is preferred.
• Knowledge of cross-border payments, remittance operations, FX, or settlement processes is an advantage.
• Strong analytical, problem-solving, and organisational skills.
• Ability to manage multiple tasks accurately in a fast-paced environment.
• Proactive, detail-oriented, and able to work independently.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office applications, especially Excel, Word, PowerPoint, and Outlook.
• Familiarity with payment platforms, APIs, or system integrations is a plus.
• Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform -GO Mobile. https://sg.persolgo.com/job/apply/16721
• We regret to inform that only shortlisted candidates will be notified.
• PERSOL Singapore Pte Ltd - RCBNo. 200007268E - EA License No. 01C4394 - EA Registration No. R23117223 (Poh Siew Ling)

Additional Information

Merchant Relation Officer Location: Clark Quay Salary:$3500 - $3900 6mths contract to PERM (high chance convert) Build and maintain relationships with merchants to drive sales and customer satisfaction. 6 months contract with potential for full-time. Merchant Management Manage end-to-end merchant onboarding, including KYC review, account setup, agreement execution, and system integration. Provide ongoing account support and resolve merchant operational and service-related issues. Conduct periodic account reviews to ensure compliance and service quality. Payment & Remittance Operations Process and monitor cross-border payment and remittance transactions, ensuring accurate and timely settlement. Investigate and resolve transaction discrepancies, settlement exceptions, and operational issues. Coordinate with banking partners and internal teams to support smooth payment operations. Operations & Project Support Support process improvements, operational workflow enhancements, and new product implementations. Collaborate with cross-functional teams on operational initiatives, system upgrades, and projects. Maintain accurate operational records, reconciliations, reports, and SOPs. Prepare operational and management reports as required.

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