IT Executive

About the role

Founded in 2014, Lumens Group is leading the transformation of the mobility industry in Singapore. We have successfully built one of Singapore's largest car fleets and expanded our offerings to personal and corporate leasing, purchasing and financing. As we enter a new phase, we're building an integrated ecosystem for merchants and consumers, driven by advanced technology and a mission to enrich everyday life. Now, we're on the lookout for a professional IT Executive to join us in Singapore. Your Role on Our Journey As an IT Executive, you will be responsible for ensuring reliable and secure IT operations across the company. This includes day-to-day helpdesk support, managing and monitoring Microsoft 365 services, hardware and system troubleshooting, IT asset and asset-related cost management, and vendor relationships. You will also support user onboarding and offboarding, collaborating with other departments on internal IT-related projects. Your Day-to-Day Adventures - Provide timely and effective helpdesk support to all employees, ensuring minimal disruption to daily operations ensuring the following SLA requirement. - Manage and maintain IT hardware including laptops and peripherals - covering configuration, troubleshooting, repair, and routine upkeep to ensure all systems are running optimally. - Oversee IT asset management, including asset tagging, inventory tracking, and keeping asset records up to date in the system. - Monitor and manage IT and telco expenses, track software and hardware renewal timelines, and conduct cost comparisons with vendors and internal departments to ensure efficient use of resources. Support onboarding and offboarding processes to ensure seamless IT access provisioning and data security. - Manage vendor relationships, coordinating support and services to maintain business continuity and service quality. - Maintain clear and accurate documentation for all IT processes - Collaborate with other departments to support events, projects, and ad hoc tasks outside the standard IT scope when required. What Makes You a Perfect Fit - At least 2-3 years of relevant IT experience in a similar role. - Hands-on experience with hardware and system troubleshooting (laptops, peripherals, and related systems). - Familiarity with IT asset management, SLA-based ticketing systems, and IT expense tracking. - Standard 5-day work week with occasional weekend support for infra upgrade or network downtime (on a need-to basis and not more than 1 weekend per quarter). - Proactive, detail-oriented, and able to manage multiple priorities in a fast-paced environment. - A strong team player who is willing to go beyond the standard IT scope when the situation calls for it. - Good documentation skills and a service-oriented mindset.

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