Multi-Site Front Office Coordinator

Benefits

Additional Information

The Front Office Coordinator/Welcome Ware Agent serves as a primary patient facing administrative role for a clinic and is responsible for delivering high-quality patient experience during check-in and check-out process, insurance benefits review with the patient, payment collection and coordination with centralized operational departments. The Front Office Coordinator/Welcome Ware Agent plays a key role in maintaining the clinic's flow, supporting therapists, and ensuring patients receive exceptional customer service while administrative processes are handled accurately and efficiently. Check in patients, verify info, and manage payments Handle messages, intake forms, portal tasks, and ZocDoc conversions Schedule patients and support therapist workflow Maintain clinic flow, professionalism, and accurate patient tracking Complete EOD duties, deposits, account audits, and cash‑service authorizations High school diploma or equivalent required; additional healthcare or administrative experience preferred. Strong communication and customer-service skills with a calm, professional presence. Ability to multitask across clinics and manage a fast-paced patient flow. Confident navigating technology, software systems, and virtual communication tools. Organized, detail-oriented, and comfortable following structured processes. Knowledge of clinic operations or front-desk workflow is helpful but not required Ability to maintain confidentiality and comply with HIPAA at all times.

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Company Intel

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