Senior Experience Designer

About the role

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. An Experience Designer crafts immersive and engaging experiences that connect people with environments, events, and interactions, focusing on how these experiences feel and unfold over time. This role involves understanding the needs and emotions of participants through research and testing and collaborating with various stakeholders to bring these experiences to life. By considering the emotional, social, and sensory aspects of an experience, Experience Designers aim to create memorable and impactful moments that leave lasting impressions. As an Experience Designer at Kyndryl Vital you will lead design initiatives across a variety of projects, ensuring that solutions are innovative, user-friendly, and aligned with client objectives. You will develop and maintain strong relationships with clients, acting as a trusted design advisor throughout the project lifecycle. You will guide design teams in the creation of high-quality visual and interactive designs, ensuring the final product meets business and user needs. Partnering with technical teams, you will balance creative ideas with technical feasibility, ensuring designs are practical and scalable. You will take ownership of the design process, from discovery and ideation to prototyping and user testing, ensuring consistent delivery of impactful designs. You will support complex projects that leverage AI to create innovative, user-centered experiences, setting standards for human/AI interaction design and process adoption across teams. You'll advise clients and teams on the strategic use of AI in design, balancing innovation with usability and ethics, and foster a culture of experimentation with AI while ensuring human agency remains central. You will actively share your knowledge of AI in design with others as part of your leadership, empowering your team to grow their proficiency, while continuing to develop your own expertise.

Requirements

• Required Technical and Professional Expertise
• Human-Centered Design : You have a deep understanding of human-centered design methods and mindset.
• Co-Creation : You excel at aligning stakeholders through workshops and collaborative sessions.
• Storytelling : You can communicate clearly and compellingly.
• User Research : You can design and conduct generative and evaluative user research.
• Prototyping : You can create context-appropriate, low-to-high fidelity prototypes.
• Visual Communication : You have expertise in information design.
• AI and Data Ethics : You leverage AI tools while maintaining quality and ethical standards.
• Importance Travel is Required Up to 40% or two days a week
• Preferred Professional and Technical Expertise
• 8+ years experience
• Deep industry vertical experience
• Experience in both enterprise and agency worlds
• Knowledge and experience in IT infrastructure or other technical applications
• Human behavior, change management, or other applied social sciences
• Data science, AI/ML background
• You may specialize more deeply in:
• Service Design
• User Experience
• Interface Design
• Information Architecture
• Graphic Design
• Environmental Design
• Data Visualization
• Required Education
• Bachelor's Degree or equivalent portfolio
• Preferred Education
• MDM, MDes, MFA, dMBA, or equivalent
• The compensation range for the position in the U.S. is -
• $115,080to$218,520based on a full-time schedule.
• Your actual compensation may vary depending on your geography, job-related skills and experience. For part time roles, the compensation will be adjusted appropriately. The pay or salary range will not be below any applicable state, city or local minimum wage requirement.
• There is a different applicable compensation range for the following work locations:
• California (San Francisco Bay Area):$138,120to$262,320
• California (All Other):$126,600to$240,480
• Colorado: $115,080to$218,520
• Massachusetts$115,080to$240,480
• New York City: $138,120to$262,320
• Washington: $126,600to$240,480
• Washington DC:$126,600to$240,480
• Applications

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