Education Program Manager

Responsibilities

• Program Management
• Assist in the preparation and launch of training programs, handling application setup, client communications, and managing instructional staff hiring processes.
• Oversee multiple programs simultaneously, managing project timelines and ensuring seamless execution.
• Support the Senior Operations Team in developing and implementing strategic initiatives to enhance program impact, experience, and scalability.
• Facilitate a successful admissions process, which includes application setup and launch, applicant pipeline monitoring and reporting, and marketing initiatives, Q&A sessions, and/or any necessary applicant support to ensure strong enrollment.
• Manage the instructional contractor screening, review, and hiring processes for Teaching Assistants and Lead Instructors.
• Manage the live, online training programs (typically 12-20 weeks in length), ensuring learners, teaching assistants, instructors, and other stakeholders engage and benefit from the program.
• Monitor learners' progress in the course while providing support for instructors and other contractual staff.
• Ensure stakeholders are fulfilling their role's responsibilities and course technology is functioning appropriately.
• Create a friendly, professional learning environment by troubleshooting learner needs and responding to all inquiries in a timely, professional manner.
• Admissions Process:
• Contribute to a successful admissions process, including application setup, monitoring applicant pipelines, responding to Zendesk inquiries, and participating in marketing initiatives.
• Work collaboratively with the Senior Program Manager on Q&A sessions and applicant support to ensure strong enrollment.
• Team Leadership and Development:
• Manage and provide guidance to a small team of 1-2 Operations Analysts.
• Foster a collaborative and innovative team culture, encouraging continuous learning and development.
• Provide ongoing feedback, career development, and mentorship to team members.
• Client Relationship Management:
• Support the Senior Program Manager in cultivating and strengthening relationships with clients, ensuring their unique needs are met.
• Collaborate with the Senior Program Manager to address client concerns and identify opportunities for program enhancements.
• Cross-functional Collaboration:
• Collaborate with various teams, including Business Operations, Curriculum, Professional Development, Account Management, and others, to ensure coordinated program execution.
• Provide input to drive improvements in the overall training program ecosystem.
• Strategic Insight and Reporting:
• Contribute to the analysis of program performance metrics and provide insights to senior leadership.
• Assist in reporting on program developments, successes, and challenges, contributing to data-driven decision-making processes.
• Continuous Improvement:
• Ident

Additional Information

Correlation One is the largest provider of AI and data workforce development programs globally, having trained over 500,000 professionals across 11 countries. As the largest training provider for Amazon Career Choice, and a growing partner to state governments building registered apprenticeship programs, Correlation One sits at the intersection of employer talent needs and scalable workforce training. We work with Fortune 500 enterprises, federal and state government agencies, and leading employers to close skills gaps in AI, data analytics, cybersecurity, and operations leadership. Our programs produce job-ready graduates who are prepared to contribute from day one.

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