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Customer Support Representative (French speaking)

External
xpel logoXpel · Tilburg, Nb, Canada
Full-timeHybrid4d ago
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Requirements

  • Associate degree equivalent required
  • 1> year experience in a Customer Service department; or something similar
  • Ability to communicate professionally and effectively, both verbally and in writing
  • Results-driven with the ability to make sound decisions and exercise good judgment
  • Proficiency in Microsoft Office required; experience with customer service or ticketing systems preferred
  • Excellent organization, communication, interpersonal, analytical and problem-solving skills
  • Strong attention to detail and organizational skills.
  • Ability to report to work in a timely manner in accordance with the assigned work schedule
  • Make appropriate judgments, keeping customer service and time sensitivity a priority
  • Professional appearance and attitude.
  • What do we offer
  • An opportunity to support and drive the growth of XPEL in Europe and UK
  • Be part of a team of 180+ motivated employees in Europe
  • An individual onboarding plan
  • A performance based quarterly bonus scheme
  • Company laptop
  • Hybrid workplace
  • A fast-paced environment in the automotive industry
  • Monthly free lunch

Benefits

32.500 - 37.500 Euro AnnualThis position is eligible for a quarterly bonus, based on KPI's.XPEL is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Paid time offPerformance bonus

Additional Information

Job Summary: We are seeking an energetic French-speaking Customer Service Representative (level I). The right person enjoys a fast-paced environment, is a proactive problem solver, and strives to be an integral part of the team and the success of the company. The duties are a wide variety of administrative work and taking calls. Take inbound and outbound calls Process the incoming orders before 3PM (Incl. web orders) Create invoices Participate in CSR-teams meetings Ensure excellent service Escalate issues/complaints to the correct person/department if they cannot resolve it themselves Provide technical (product) support Keep the product & DAP knowledge updated by participating webinars/training Stay sharp on any leads or possible up-sell + cross sell possibilities Assign leads to the territory manager Proactive in finding improvements Translation of message templates ( if in possession of any extra language skill) Achieve set KPI's Process any other requests incoming via Teams or Email Supporting referral program(s)

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