Head of Client Services Events

External

Efinancialcareers · London, UK

Full-timeOn-siteToday

ComplianceGDPRMonday.comSalesforceStakeholder Management

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About the role

Grade Level (for internal use): 12 HEAD OF CLIENT SERVICES The Head of Client Services is a senior member of the Events team, responsible for ensuring operational excellence in sponsor and partner delivery across the event portfolio. Reporting to the Client Services Director, this role leads the Client Services team and is accountable for executing the agreed Sponsor Experience framework to the highest standards. The role owns the sponsor relationship from post-sale handover through delivery and post-event follow-up, ensuring seamless execution, strong satisfaction and renewal readiness.

Responsibilities

Lead, mentor and manage a team of Client Service Managers
Ensure seamless handover from Commercial Sales into Client Services
Oversee delivery of all sponsor benefits on time and in full
Maintain adherence to service standards, SLAs and KPIs
Act as escalation point for sponsor issues, complaints and delivery challenges
Ensure accurate tracking of sponsor deliverables and contractual commitments
Partner with event teams to deliver exceptional on-site experiences for clients
Identify upsell opportunities and support Commercial with renewal positioning
Ensure post-event reporting is delivered accurately and on time
Maintain compliance with GDPR and communication standards
Success Measures
On-time, in-full delivery of sponsor benefits
SLA adherence across portfolios
Portfolio-level retention performance
Sponsor satisfaction scores
Reduced escalations and service-related issues

Requirements

7+ years' experience in client services, sponsorship or event account management
Proven experience leading and developing a team
Strong operational and organisational capability
Commercial awareness and understanding of retention dynamics
Excellent stakeholder management skills
Calm, structured and solutions-focused under pressure
Ability to confidently showcase on-site excellence at events
Experience with Salesforce, Pardot, Bizzabo, Monday.com and Swapcard preferred
About S&P Global Market Intelligence
For more information, visit marketintelligence .
What's In It For You?
Our Mission:
Advancing Essential Intelligence.
Our People:
Our Values:
Integrity, Discovery, Partnership

Benefits

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.Our benefits include: Health & Wellness: Health care coverage designed for the mind and body.Flexible Downtime: Generous time off helps keep you energized for your time on.Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.For more information on benefits by country visit: https://benefit-summariesGlobal Hiring and Opportunity at S&P Global:At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, trans

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