Facility Service Manager

Responsibilities

• Lead daily facility operations, including building maintenance, custodial services, and workplace support.
• Serve as the primary client contact and ensure high levels of client satisfaction.
• Manage, coach, and develop onsite staff and supervisors.
• Coordinate staffing and ensure appropriate coverage for business needs.
• Oversee vendor relationships, contracts, and service performance.
• Conduct regular facility inspections and ensure compliance with safety and operational standards.
• Manage budgets, labor costs, forecasting, payroll, billing, and site profitability.
• Track and report KPIs and SLAs, driving continuous improvement initiatives.
• Coordinate special projects, office moves, and workplace initiatives.
• Resolve operational issues and escalate incidents as appropriate.
• Ensure compliance with SPS policies, OSHA requirements, and security procedures.
• Participate in client business reviews and support business growth opportunities.

Requirements

• High School Diploma or equivalent required; bachelor's degree preferred.
• 5+ years of operations, client service, or facilities management experience.
• 3+ years of facilities or maintenance experience preferred.
• Previous experience leading teams in a client-facing environment.
• Strong communication, organizational, and problem-solving skills.
• Experience managing budgets, vendors, and performance metrics.
• Proficiency with computer systems and reporting tools.
• Competencies
• Client-focused and results-driven
• Strong leadership and interpersonal skills
• Professional, organized, and detail-oriented
• Sound judgment and integrity
• Adaptable and able to manage multiple priorities
• Physical Requirements
• Ability to stand, walk, bend, and sit for extended periods.
• Ability to lift up to 40 pounds as needed.
• Ability to operate office and facility equipment.
• Travel
• Local travel of up to 25% may be required.
• Other Duties
• This job description outlines the primary responsibilities of the role and is not intended to be an exhaustive list of duties. Responsibilities may change based on business and client needs.

Benefits

Additional Information

Job Title: Facility Services Manager Reports To: Client Manager, Client Director, Managing Vice President, or equivalent leadership. Job Overview The Facility Services Manager (FSM) oversees the day-to-day operations of facility and workplace services across one or more client sites. This role serves as the primary client contact and is responsible for service delivery, team leadership, vendor management, financial oversight, and ensuring compliance with SPS policies and safety standards. The FSM is committed to delivering exceptional service while maintaining a safe, efficient, and professional work environment for both clients and SPS employees.

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Company Intel

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