Veterinary Financial Service Representative

About the role

VERG - Brooklyn is a leader in 24/7 advanced emergency and specialty veterinary care, dedicated to delivering state-of-the-art medicine across multiple in a diverse, team-oriented environment. Here, compassionate professionals collaborate with board-certified specialists and peers, committed to treating pets with remarkable expertise and respect. What You Can Expect To Do As a Veterinary Financial Representative, you'll be responsible for overseeing all financial operations related to client accounts. This role requires strong communication skills to ensure clarity in financial matters and exceptional client service, contributing to a smooth and efficient billing process. In this role, you'll play a vital part in ensuring smooth and accurate financial operations for our clients. Responsibilities include: Reviewing invoices for services provided Processing payments and refunds Maintaining precise financial records that meet company and legal standards Coordinating with pet insurance companies for claims submissions and reimbursement tracking Preparing financial reports Helping clients understand payment options, including third-party financing such as CareCredit Partnering with the veterinary team to ensure seamless communication around client accounts Providing exceptional customer service by addressing billing questions and concerns with professionalism and compassion Your attention to detail and commitment to accuracy will help clients feel informed and supported every step of the way. What You Have Proven experience in financial coordination, medical billing, or veterinary billing (preferred) Excellent organizational skills and attention to detail Strong interpersonal and communication skills with a client-first approach Proficiency in financial management systems, practice management software, and general office technology Experience with Excel, Instinct, and Xero is a plus Ability to work in a fast-paced environment and manage multiple tasks A passion for animals and the veterinary field Ability to work four 10-hour shifts per week; some weekends may be required

Benefits

Additional Information

Are you a dedicated and compassionate professional looking to make a significant impact on veterinary medicine? Veterinary Emergency & Referral Group (VERG - Brooklyn) in Brooklyn, NY is seeking a detail-oriented and customer-focused Veterinary Financial Service Representative to join our team and help manage the client financial aspects of our growing practice.

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