Medical Support Assistant (All Specialties)

About the role

Join the Indian Health Service and make a meaningful impact in Native communities. In this role, you will support vital healthcare operations that ensure patients receive timely, high-quality care. If you're looking for a rewarding career where your work directly supports patient services and community well-being, we encourage you to apply. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021). To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-5: 4 years of education above high school; or, 1 year of specialized experience equivalent to GS-4: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: - Providing customer service by assisting patients, clients, or staff in person or by telephone (e.g., answering questions, directing patients, responding to routine inquiries)- Collecting, reviewing, or entering basic information into paper or electronic systems (e.g., demographic data, appointment information, or service requests)- Maintaining files, records, or logs in accordance with established procedures (e.g., filing patient records, tracking forms, updating logs)- Following written instructions, policies, or procedures to complete routine tasks (e.g., adhering to privacy requirements, completing assigned clerical duties); or, Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below. GS-6: 1 year of specialized experience equivalent to at least GS-5. Examples of specialized experience for this grade level are identified by specialty below. Purchased/Referred Care (PRC): One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support Purchased/Referred Care (PRC) or referral management functions in an Indian Health Service, Tribal, or similar healthcare program, including experience in:- Assisting with processing referrals and authorizations for outside medical services (e.g., logging referrals, preparing documentation for review)- Reviewing forms and supporting documents for completeness and accuracy (e.g., verifying eligibility information or required signatures)- Entering and updating referral or patient information in electronic systems (e.g., RPMS, EHR, or tracking databases)- Communicating with clinical staff, patients, or external providers to obtain or relay routine information regarding referrals or services Business Office: One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support healthcare business office or revenue cycle functions within an Indian Health Service, Tribal, or similar healthcare facility, including experience in:- Assisting with billing, claims processing, or payment-related activities (e.g., preparing claims, posting payments, or supporting accounts receivable functions)- Reviewing billing or financial documents for accuracy and completeness prior to processing- Entering billing or financial data into systems (e.g., RPMS Third Party Billing, EHR, or other billing software)- Responding to routine inquiries from patients, insurance companies, or third-party payers regarding billing or payment status. Patient Registration: One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to perform patient registration or front desk support in an Indian Health Service, Tribal, or similar healthcare setting, including experience in:- Collecting and verifying patient demographic, eligibility, or insurance information (e.g., updating patient records, confirming coverage)- Registering patients or updating information using electronic health record systems (e.g., RPMS or similar systems)- Greeting patients and providing instructions regarding forms, services, or clinic procedures- Maintaining confidentiality of patient information in accordance with Federal privacy requirements Office Automation: One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates th

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