Member Relations Coordinator

About the role

Markets club through direct client contact to maximize membership experience. Maintains ongoing relationship with members in support of the club's goals to achieve overall Membership growth. Essential Functions: Establishes and maintains positive member relationships and executes new member onboarding process. Responsible for building and facilitating the Club's Lifestyle Content & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests. Work with Club's food & beverage department to create, maintain function sheets and event files for each Member event, tradition and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans. Attend events and functions to ensure proper execution of events. Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction. Responsible for facilitating the development and execution of a Member communication plan such as, but not limited to, answering telephone and route calls to appropriate person/department, greet, welcome and direct guests, weekly e-blasts, monthly calendars, website updates, an expert in developing and delivering social media content, build club event displays, flyers, posters, cart signs and banners. Supports in the development and implementation of retention strategies. Responsible for supporting, communicating and adhering to the company's mission, brand and core values. Note: Other duties as assigned by supervisor or management.

Requirements

• EDUCATION and/or EXPERIENCE
• LANGUAGE SKILLS
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and interpret retail product labeling. Ability to speak effectively before groups of customers or associates of organization.
• REASONING ABILITY
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• PHYSICAL DEMANDS
• The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• WORK ENVIRONMENT
• The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually loud.
• Pay Range: $16.90 - $30.00

Benefits

Additional Information

Club Location: Valencia Country Club - Valencia, CA Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. Job Description Job Title: Member Relations Coordinator Department: Operations Reports to : General Manager and indirectly to the Vice President of Member Relations FLSA Status: Non Exempt (hourly) Revised: 01/2023

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