Sales Operations Analyst

Responsibilities

• Own day-to-day CRM maintenance in Salesforce, including account ownership updates, opportunity data cleanup, territory adjustments, and contact record hygiene.
• Work extensively in Excel to organize, reconcile, and analyze sales data - this is a core part of the role.
• Pull lists, build reports, and prepare data files to support sales campaigns, territory planning, and leadership requests.
• Serve as a first point of contact for sales reps and managers on operational requests (account lookups, data corrections, access issues, process questions).
• Support regular sales rhythms, including preparing materials for pipeline meetings, forecast calls, and QBRs.
• Assist with quota and commission tracking inputs, ensuring underlying data is accurate and reconciled.
• Help administer sales tools - user provisioning, basic configuration updates, and first-line troubleshooting.
• Identify data quality issues and process gaps, and partner with the RevOps team to resolve them.
• Contribute to documentation of sales processes and workflows to help the team operate more consistently.
• This job description is not an exhaustive list of duties and may be modified at the discretion of Simpro Group

Requirements

• At least 1 year of professional experience in a business, operations, sales support, or administrative role.
• Bachelor's degree in Business, Economics, Communications, or a related field.
• Strong Excel skills are required. You should be confident with VLOOKUP/XLOOKUP, pivot tables, IF statements, text functions, and cleaning up messy data independently.
• Exposure to a CRM system (Salesforce strongly preferred) through work experience, internships, or coursework.
• Exceptional attention to detail and a strong sense of ownership over the quality of your work.
• A service-oriented mindset - you enjoy helping people and take pride in quick, accurate follow-through.
• Clear written and verbal communication skills.
• Comfort juggling multiple requests and priorities in a fast-paced environment.
• Based in or willing to work from our Miami office.
• Exposure to SaaS or subscription-based businesses is a plus.
• Interest in growing into a more senior RevOps, analytics, or sales role over time is a plus.
• What We Can Offer You
• Responsible Time Off
• Comprehensive medical, dental, vision package with 100% employer paid options
• Additional benefits including Health Savings Account; Flexible Spending Account; Critical Illness Insurance; Hospital Insurance; Accident Insurance; Life Insurance and AD&D; and Disability Insurance available to purchase.
• Wellness Challenge App, Diabetes Prevention App, and Health Hub App
• 401k/Retirement Plan with 6% employer match
• Generous Parental Leave Program
• Paid Volunteer Leave Days
• Public Holiday Exchange Scheme
• Talent Referral Program - get rewarded for referring a friend to join our team!
• Diverse training & internal networking opportunities across all of our product lines
• Opportunities for career progression and development
• Service recognition awards
• Click here to find out more about working at Simpro Group!
• Our Core Values
• We Are One Team
• We Are Customer Centric
• We Are Growth Minded
• We Are Accountable
• We Celebrate Success
• If you'd like to join a fun and progressive organization, where there are opportunities to develop your career, please apply now with your CV/resume.
• *Please note, no agencies will be accepted in the recruitment of this role.

Benefits

Additional Information

Job Context The Sales Operations Analyst supports the day-to-day operational needs of Simpro's sales organization from our Miami office. This is a hands-on role at the heart of how our sales team runs - owning data quality in our CRM, keeping pipeline information accurate, and serving as a go-to resource for reps and managers who need things done quickly and correctly. It's a great opportunity for someone early in their career to learn how a SaaS sales organization operates from the inside, sharpen strong Excel and CRM skills, and build a foundation for growth into more senior RevOps, analytics, or sales roles over time. The right person is detail-oriented, genuinely enjoys working in spreadsheets, and takes pride in being the person the sales team can count on.

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