Automotive Technical Specialist
External
Msxinternational · Porto, PortugalFull-timeOn-site1w ago
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Responsibilities
- Serve as the first point of contact for repair requests and technical questions from technicians.
- Provide technical support and remote guidance, using diagnostic best practices and OEM procedures.
- Communicate directly with technicians in the local language to clarify concerns, gather symptoms and DTCs, and validate the steps taken.
- Perform the initial triage, document cases thoroughly, and determine the resolution path or escalation criteria.
- Escalate unresolved or complex cases to Level 2 support with complete, structured case information.
- Adhere to established process standards, SLAs, and data quality requirements in all interactions and tools.
- Support and guide repairs for OTA updates and basic troubleshooting for software updates.
- Accurately record case notes, solutions, and knowledge artifacts, maintaining them to improve first-repair rates.
- Collaborate with cross-functional teams to share recurring issues, trends, and improvement opportunities.
- Contribute to continuous improvement by following standardized workflows and proposing process improvements.
- What you bring
- Strong experience in automotive diagnostics / technical support / workshop or field service
- Proven ability to fix complex electrical/electronic faults
- Hands-on use of OEM diagnostic tools
- Confidence reading wiring diagrams and technical documentation
- Experience working with workshops, engineering, or technical teams
- Ability to support and guide technicians
- Preferred : experience in field-based or multi-site support, multi-brand exposure with an OEM/importer technical support background
- Technical knowledge
- Modern vehicle systems: powertrain, ADAS, body electronics
- Networks: CAN / LIN / FlexRay
- Diagnostic methods: root cause analysis, guided diagnostics, flashing
- Language
- Working proficiency in Portugees and professional English required (written and spoken)
- Additional European languages are a plus
Benefits
Paid time offRemote work optionsParental leave
Additional Information
We're looking for an experienced automotive diagnostic specialist to support dealerships and repairers with complex vehicle issues . You'll be the escalation point when others can't fix it - helping reduce downtime and deliver first-time-right repairs .
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