Customer Success Manager (Contractor)

Responsibilities

• Accountable for Customer's overall success with Adobe, including renewals, growth of Adobe solutions, customer health, and satisfaction
• Develop mutual understanding of Adobe's unique and transformational "experience business" capabilities, and evangelize how those capabilities create long-term value across various Customer business units & organizations
• Act as a reliable Customer point of contact throughout the Customer's lifecycle. Define a success plan with clear outcomes. Ensure cohesive communication across internal and customer audiences .
• Improve value realization and return on investment from the solutions and services the customers buy from Adobe
• Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals
• Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve
• Identify Customer risk, and work with extended Adobe team to build and complete "get well" plans .
• Be the voice of the customer internally at Adobe - sharing process improvements and asks back into the internal ecosystem
• Collaborate with sales, Technical Account Managers, and Professional Services teams to create a consistent approach to grow Adobe product solutions, and develop a clear understanding to the broader account strategy
• Drive thought leadership & grow as a leader in one of the most exciting and dynamic technology fields today
• What you need to succeed:
• Bachelor's Degree and/or relevant work experience
• 3-10 years of experience in customer success, consulting, business development, account management, or relationship management within MarTech , digital experience, or related industries, with demonstrated experience supporting customer outcomes, business initiatives, or transformation programs
• Strong collaborator management and communication skills, including the ability to build trust with client leaders and work effectively with senior decision-makers across business and technical teams
• Good understanding of Adobe Experience Cloud products, capabilities, and/or similar platforms used to manage customer data, generate insights, improve digital experiences, and solve business challenges
• Strong problem-solving skills, with the ability to connect business needs, process considerations, and technical capabilities, and help shape practical solution approaches
• Proven organizational and prioritization skills, with the ability to manage multiple workstreams and collaborate effectively in a cross-functional, matrixed environment
• Strong written and verbal communication skills, including the ability to navigate challenging discussions, align collaborators, and drive constructive outcomes
• Native-level Korean and fluent English, both written and verbal
• Why Join Us ?
• About Adobe
• Our 3

Benefits

Additional Information

We are hiring a Customer Success Manager to join our CXO( Customer Experience Orchestration) team based in Korea. In this role, you will be responsible for collaborating closely with our valued enterprise customers. As a trusted advisor, you will foster strong partnerships, promote the adoption of our Experience Cloud solutions, and ensure they derive optimal value from their investments. The CSM develops and completes a customer strategy essential for growth and retention. They build relationships with Customer executives and senior decision makers. The role includes reducing risks by working with sales executives, technical and product experts, and support personnel. Our team is fueled with a real passion for innovation, growth, and a relentless dedication to making the Marketer successful. We hire dynamic, passionate, and creative individuals who thrive in fast-paced environments. This is a highly consultative role requiring strong executive presence, critical thinking, and cross-functional collaboration. You will own the ongoing customer relationship post-sale and be accountable for ensuring customers achieve their desired outcomes while finding opportunities to expand Adobe's partnership over time . This role is initially a 12 month contract with the view for extension.

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