Customer Services Specialist

About the role

Customer Service Specialist - Engineering - £32,000 to £36,000 + Bonus and Benefits Melbreck Technical are working with a leading designer and manufacturer of specialist equipment, based in North Devon in Ilfracombe. If you are an ambitious professional, with a great eye for detail, excellent customer facing skills and looking to join a business where you can make a big impact, then this is for you. Customer Service Specialist - Main responsibilities: Manage ticket process to support on time delivery of customer orders. Liaise with stakeholders and communicate all relevant activities related to managed accounts; escalate as required. To ensure that strategic orders & travel packs are processed, and orders acknowledged quickly. To monitor strategic order progress & communicate to stakeholders. To provide reports on strategic order progress. Actively look for ways in which service to strategic accounts can be improved. Customer Service Specialist - Candidate Requirements: Excellent written & verbal communication skills. Empathetic / customer focused personality. Interpersonal skills / teamwork & collaboration. Effective time management / prioritisation of tasks. Attention to detail. Process driven. Able to balance customer requirements and needs of the business. Willingness to learn new skills & to adapt to constant change. Microsoft Word & Excel. Customer Service Specialist - What's on Offer: Hours: Monday to Thursday 8am to 4.30pm and Fridays 8am-2pm Salary: up to £36k Benefits: 10% Bonus, Health Plan, excellent pension contribution Want to find out More? Click

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