Engagement Delivery Owner

About the role

Job Description - Act as the primary point of contact for onshore clients, ensuring alignment with business objectives and maintaining strong stakeholder relationships through regular governance meetings and proactive communication - Proven abilities in Adoption of new technology or solutions like Robotic Process Automation, Predictive/Generative Analysis or Artificial Intelligence that can transform our current ways of operating and enable continuous process improvement in the longer run - Own end-to-end delivery governance for assigned portfolios, including monitoring KPIs, SLAs, and compliance with contractual obligations. Ensure timely escalation and resolution of delivery risks. - Lead multi-domain delivery programs across regions, driving agile execution and ensuring adherence to timelines, budgets, and quality standards - Experience of managing delivery teams technology involving IT Support Services (Helpdesk, Identity & Access Management), SMAX Practice, Automation & AI, and Customer Experience & infrastructure managed services . - Good relationship and stakeholder management skills and proven ability to operate effectively in a matrix management environment. - Managing delivery teams at different locations (Singapore/India) to ensure the smooth service delivery as per agreed SoW/contract - Sound understanding of relevant TCS processes, practices and methodologies with ability to translate the proposed operating Model to day-to-day service delivery. -Facilitate seamless collaboration between onshore and offshore teams, ensuring clarity on roles, responsibilities, and deliverables to optimize productivity and reduce operational friction. - Implement governance frameworks to manage risks, compliance, and audit requirements across delivery portfolios, ensuring adherence to client and organizational standards. - Prepare and present detailed status reports, dashboards, and performance metrics to senior leadership and client stakeholders, highlighting progress, risks, and mitigation plans. - Drive initiatives for process optimization, automation, and adoption of emerging technologies (e.g., GenAI, analytics modernization) to enhance delivery efficiency and client satisfaction). Requirements of this position - Work with the key client stakeholders to understand the demand opportunities in their areas and position TCS capabilities accordingly. - Managing the strategic partnership and leverage Agentic AI and AI technologies to transform Customer business landscape - Minimum 15-20 years of experience in IT service delivery, with proven ability to manage large-scale programs across multiple domains such as Service Desk, Cloud infrastructure, and manage ITSM platforms. - Should have atleast 10 years experience in Problem Mgt, Change, Service Request,Monitoring of events and alerts,Backup and Recovery services & Infrastructure administration - To showcase TCS capabilities through PoCs, pilot projects, and CXO roundtables to address Customer's business challenges or requirements. - Work closely with internal TCS stakeholders to ensure services are delivered to the Customer as per contract - Expertise in identifying delivery risks, creating mitigation plans, and acting as the escalation point for critical issues to ensure service continuity and client trust. - Demonstrated capability to lead cross-functional teams, engage with CXO-level stakeholders, and drive strategic initiatives for client satisfaction and business growth. Must Have Skill/ Technology - Experience in providing support services leveraging enterprise technologies such as SAP, Oracle Fusion, Microsoft Dynamics etc. - Knowledge of ITIL process framework and business processes in Finance & HR functions - Strong experience in managing large integrated support program consisting of IT, BPS, Cloud, Infrastructure, End User Computing areas - To establish and expand C-level relationships in business, Finance, HR and IT Good to have Have Skill/ Technology - Strong domain experience in real estate investment and fund management - Experience in enterprise architecture and managed services leveraging onsite/offshore delivery model - Experience in deploying OmniChannel contact center solutions with Agent Assist,Quality Assist ,Workforce Management capabilities. - Understanding of large program management and multi tier governance framework -Working knowledge of Agile frameworks (Scrum, SAFe) and CI/CD pipelines to support faster delivery and collaboration with development teams. - Familiarity with UiPath, Power Automate, or AI-driven analytics platforms for process optimization and predictive insights. Minimum Qualification Level Bachelor's degree or equivalent Certification require Infra & Data Security: Switching & Routing Leadership Essentials - Managing Secure Delivery and Operations Infra & Data Security: Cyber Security Foundation Digital: Tech 4.0 Certified Professional Technology: Generative AI Founda

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at TATA CONSULTANCY SERVICES ASIA PACIFIC PTE. LTD.? Share your experience