Benefits
Salary of $80,000 - $84,000 / yearEmployee travel program offering discounted rates at Fairmont and Accor properties worldwideParking/Commuting discountsMedical, dental, and vision insurance available for all full-time colleagues and their families. Additional supplemental insurance available, including free base employee-only medical insurance401K retirement plans with a 4% match for all colleaguesPaid meal breaks with complimentary meals served in our Staff Dining RoomLearning programs through our AcademiesOpportunity to develop your talent and grow within your property and across the worldAbility to make a difference through our Corporate Social Responsibility activitiesFun, elegant atmosphere with amazing colleagues!Summary of Responsibilities:Reporting to the Assistant Director of Rooms, responsibilities and essential job functions include but are not limited to the following:Consistently offer professional, friendly and engaging serviceLead and manage all aspects of the Front Office department and ensure all service and financial standards are followedWorking closely with Engineering, Housekeeping, Security and StewardingMaximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practicesHandle guest concerns and react quickly, logging and notifying proper areasConduct regularly scheduled departmental meetingsBalance operational, administrative and Colleague needsAssist guests regarding hotel facilities in an informative and helpful wayFollow department policies, procedures and service standardsArrive at workplace on time in full business attire (suit and tie) prepared with tools and all equipment needed for service.Review current day's expected arrivals and check all VIP and special request reservations to ensure that they are pre-registered, blocked properly and other departments are notified of room assignment.Review the room availability and check status of departures daily.Relay all pertinent information to the Night Front Desk Team, the following shift supervisor, Assistant Front Desk Manager, and all relevant areas in the rooms division.Supervise, coach, and mentor all Front Desk and Royal Service Agents ensuring the correct sequence of events for proper registration, checkout and billing of guests.Assign breaks and specific tasks related to credit, missing addresses, printing registration cards, registering and keying guests, creating check-in packets, posting charges, and overall cleanliness and organization of the Front Desk.Manage staffing levels as occupancy fluctuates.The number one priority is to be driving all standards while out on the floor with the Front Desk Agents.When observing the colleagues, ensure efficient guest registration, check out, and telephone service. Ensure that their duties are completed in accordance with established policies, procedures, and standards.Handle any guest challenges that may arise.Resolve any guest opportunity to ensure complete guest satisfaction. Then use opportunity as a training tool for the Front Desk and Royal Service Agents so the problem does not arise again.Resolve guest and employee concerns expeditiously in a manner, which is beneficial to all involved.Participate in ongoingDental insuranceVision insurance401(k)
Additional Information
At Fairmont Hotels & Resorts, providing engaging, sincere, and personalized service is at the heart of how we turn moments into memories for our guests. As Overnight Manager, you will lead the overnight Front Office operation with confidence, professionalism, and care, serving as the primary leader of the hotel during overnight hours. You will ensure seamless hotel operations, support and develop overnight colleagues, and deliver exceptional guest experiences while maintaining the highest standards of safety, service, and operational excellence. This role is responsible for overseeing overnight hotel operations, resolving guest concerns with urgency and empathy, ensuring accurate daily reporting and auditing processes, and fostering a culture of accountability and teamwork throughout the overnight shift.
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Accorhotel · Seattle, WA