Sr. Manager - Program Management

About the role

The Sr. Manager, Program Management plays a leadership role in ensuring technology and business initiatives are planned, coordinated, and delivered in support of organizational priorities. This role applies program and operational management best practices to drive execution, strengthen cross-functional alignment, and support effective decision-making across a range of work, including strategic initiatives, infrastructure efforts, governance activities, and enterprise change. The incumbent partners closely with stakeholders across business and technology, uses metrics and insights to improve delivery and operating effectiveness, and may manage assigned personnel, including full-time employees, contractors, and offshore resources.

Responsibilities

• Leads and develops a team, including responsibility for hiring, coaching, performance management, development planning, and resource alignment.
• Provides leadership across programs or strategic initiatives to ensure work is prioritized, coordinated, and executed in alignment with business and technology objectives.
• Partners with business, technology, and functional leaders to establish delivery plans, operating rhythms, governance practices, and clear accountability for outcomes.
• Coaches, advises, and influences teams and leaders on program management practices, operational effectiveness, organizational planning, and execution approaches appropriate to the work.
• Supports strategic planning, roadmap development, and prioritization activities for department initiatives, technology investments, and cross-functional efforts.
• Monitors progress using relevant metrics, milestones, and reporting to identify risks, remove obstacles, and improve delivery and operational performance.
• Facilitates cross-functional coordination across teams and stakeholders to resolve issues, improve communication, and maintain momentum on key priorities.
• Ensures successful execution of assigned initiatives or portfolio work and may serve as the lead for larger or more complex efforts when needed.
• Identifies opportunities to enhance processes, governance, service delivery, and use of AI-technology to improve business outcomes and operational efficiency.
• Promotes strong planning, transparency, collaboration, and continuous improvement across the work being managed, while supporting effective use of resources and a sustainable team environment.

Requirements

• Bachelor's degree or equivalent experience in a business, technology, or related field.
• 8-12+ years of relevant experience in program management, project management, operational leadership, strategic planning, or a related discipline supporting technology and business initiatives in a complex environment.
• Experience leading work across multiple teams, functions, and stakeholders, including coordinating priorities, resources, and outcomes in a global or distributed environment.
• Strong strategic thinking, problem-solving, and judgment, with the ability to proactively identify issues and develop practical solutions.
• Excellent communication and interpersonal skills, including the ability to influence, negotiate, and build relationships effectively across all levels of the organization.
• Experience developing presentations and communications for diverse audiences, including senior leadership and both technical and non-technical stakeholders.
• Strong understanding of program, project, and operational management practices, with the ability to apply appropriate frameworks and tools based on business needs.
• PREFERRED SKILLS QUALIFICATIONS AND EXPERIENCE
• Master's degree or equivalent
• Relevant certification in program management, project management, change management, process improvement, or related disciplines
• #LI-SS1
• Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for sponsorship.
• Base Salary Range: $132,500.00 - $198,500.00
• This position is eligible for competitive incentive bonus.
• MFS contributes an amount equal to 15% of your base salary to your retirement acc

Benefits

Additional Information

At MFS, you will find a culture that supports you in doing what you do best. Our employees work together to reach better outcomes, favoring the strongest idea over the strongest individual. We put people first and demonstrate care and compassion for our community and each other. Because what we do matters - to us as valued professionals and to the millions of people and institutions who rely on us to help them build more secure and prosperous futures.

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Company Intel

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