Customer Service Representative for the Division of Compliance & Enforcement

Responsibilities

• Your Role:
• Your responsibilities include:
• Respond to applicants, owners, and members of the general public promptly and courteously in person, by telephone, and by electronic means, supporting 421-a and other housing programs providing important community benefits.
• Field inquiries to the C&E team's general email inboxes.
• Escort clients to and from the reception area and conference room(s).
• Log and scan all incoming mail.
• Be knowledgeable and proficient in 421-a, J-51, and other housing incentives program policies, procedures, and requirements, in order to clearly and accurately respond to general inquiries and owners having difficulty understanding the application process and/or why their applications are incomplete.
• Provide technical assistance to owners, their file representatives, and attorneys regarding the 421-a, J-51, and other housing incentives programs and their requirements;
• Make recommendations on C&E policies and procedures relating to the customer service role.
• Track customer inquiries, and provide applicants, owners, file representatives, and attorneys with status updates on their pending applications and compliance dockets in a timely manner, including accessing the HPDInfo system to generate document checklists.
• Help with data entry, generally, and inputting data into SharePoint, specifically relating to incoming mail, whether virtual or in hard copy.
• Ensure that documents are received and properly recorded in a timely manner, by entering application and tracking information into database(s), organizing and maintaining a filing system, and opening, sorting, and distributing mail.
• Provide authoritative interpretation of complex problems relating to building owners coming into compliance with the requirements of the 421-a, J-51, and other Housing Incentives programs.
• Assist the Assistant Commissioner and other senior staff with special projects, as needed.
• Preferred Skills:
• Not

Benefits

Additional Information

About the Agency: The New York City Department of Housing Preservation Development (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city's neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love. - We maintain building and resident safety and health - We create opportunities for New Yorkers through housing affordability - We engage New Yorkers to build and sustain neighborhood strength and diversity. ________________________________________ Your Team: The Office of Development leads the agency's effort to develop affordable housing, through new construction and preservation of existing affordable housing. The Division of Housing Incentives offers tax incentives, tax credits, and zoning bonuses in order to facilitate affordable housing development and preservation. The Division of Housing Incentives is composed of four units: - Compliance & Enforcement - Tax Incentives - Tax Credits - Inclusionary Housing

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