Groups Coordinator (On-site at World of Coca-Cola)

Requirements

• Pay Range:
• United States of America: 38,032 USD - 43,465 USD
• Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
• Location(s):
• United States of America City/Cities:
• Atlanta
• Travel Required:
• 00% - 25%
• Relocation Provided:
• No
• Job Posting End Date:
• July 1, 2026
• Our Purpose and Growth Culture:
• We are an Equal Opportunity Employer and do not discriminate aga

Benefits

Additional Information

Job Description Summary: This position is a full-time, hourly role working fully on-site role at World of Coca-Cola (Atlanta, GA). Remote/hybrid options are not available for this role. World of Coca-Cola, located in Atlanta, GA, the home of Coca-Cola, first opened August 2, 1990 and was relocated from Underground Atlanta to Pemberton Place May 24, 2007. Currently, World of Coca-Cola is the main attraction for The Coca-Cola Company. It welcomes over 1 million visitors per year and has become one of the key tourist experiences in the region. Please visit our website at worldofcoca-cola.com for more information. The Groups Coordinator at World of Coca-Cola is the first point of contact for clients looking to enjoy our world class attraction . The primary responsibilities of this role are data entry and responding to customer inquiries by phone and email as well as training team members on processe s . This role is responsible fo r ensuring PCI compliance (privacy and data protection) for reservation ticketing systems for The Coca-Cola Company and World of Coca-Col a . Key Functional Duties: Customer Service/Communication Provide stellar customer service in all communications (via phone and email) with clients and internal partners . Serve as first point of contact for incoming inquiries (group s, events, internal requests) and represent The Coca-Cola Company in a positive and professional manner. Act as concierge and assist with itinerary planning for guests visiting Atlanta . Deliver consistent and accurate messaging of protocols and procedures. Escalat e requests when appropriate and set guest expectations for response times. On-Site Liaison between Sales and Operations Team Assist with training of Coordinator s and Ambassador operations team members on reservations /events processes and welcoming groups upon arrival . Partner with operations team on special requests and arrival instructions. Data Entry and Sales Coordinate and process all phases of reservations via phone and email with high accuracy . Follow up to reconfirm upcoming group arrivals /events , update reservations , and process payments . Administrative Projects Perform group sales administrative duties including conference preparation, shipping, and customer gift assembly . Other duties and special projects as assigned . Required Skills: 1+ years' experience in reservation, customer service or administrative role preferably within the hospitality industry. Role is on-site at World of Coca-Cola Gateway Ticketing System experience preferred Proficiency in Microsoft Office Suite Proven ability to enter data accurately , adapt to change, work effectively under pressure, and produce accurate results in a fast-paced environment Strong organizational and administrative skillset Excellent time management skills with the ability to self-manage Willingness to collaborate cross-functionally with teams from all levels of the organization Excellent written and oral skills Impeccable guest/customer service skills Strong interpersonal and professional communication skills: positive non-verbal cues, active listening, flexibility, dependability, and high degree of patience Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions, and decimals. Educational Requirements High school Diploma or/ GED equivalent required College Degree preferred The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.

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