Customer Service Representative

Responsibilities

• Customer Contact: Answer customer calls and video chats to help them understand product features and services.
• Hands-On Help: Guide customers through setting up and using their products after a purchase.
• Solving Problems: Find and fix customer issues, and get help from other teams when problems are complex.
• Accurate Records: Keep detailed notes on all customer conversations for documentation.
• Teamwork: Work with colleagues and other teams, including mentoring junior staff, to ensure a great customer experience.
• What experience you need
• High school diploma.
• English proficiency B2.
• A minimum of 6 months customer service experience.
• Excellent communication skills.
• What could set you apart
• Basic Knowledge of G-suite programs (Sheets, Docs, Slides, etc.)
• Able to work independently and as part of a team.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Primary Location:
• CRI-Heredia
• Function:
• Function - Customer Service
• Schedule:
• Full time

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Company Intel

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