Reservations Manager

About the role

Reporting to the Director of Revenue Management & eCommerce, responsibilities and essential job functions include but are not limited to the following: Lead and manage all aspects of the Reservations department and ensure all service standards are followed Manage and coordinate all group and individual reservations Maintain close liaison with the Sales, Conference, and Accounting teams Produce daily, weekly, monthly and quarterly reports as required Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services Previous leadership experience in a similar role required Previous Property Manager System (Opera) experience preferred Computer literate in Microsoft Window applications required Previous experience within group and tour markets preferred Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all times All your information will be kept confidential according to EEO guidelines. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS #LI-YC1

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