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HVAC Parts Specialist

External
ambiententerprises logoAmbiententerprises · San Jose, CA
Full-timeOn-site2d ago
CRMDocumentation
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About the role

Ambient HVAC Supply is part of the Ambient Enterprises family of HVAC companies, supporting contractors and commercial partners with high-quality equipment, parts, and technical solutions. We're growing quickly and focused on delivering exceptional customer experience, strong product expertise, and long-term partnerships. This role is a key customer-facing role responsible for supporting contractors and internal teams by providing product recommendations, preparing quotes, processing orders, and ensuring a smooth experience from inquiry through fulfillment. This role blends customer service, technical product knowledge, and sales support.

Responsibilities

  • Serve as a primary point of contact for customers via phone, email, and walk-ins
  • Prepare and follow up on quotes, bids, and order confirmations
  • Process sales orders accurately and efficiently in the ERP system
  • Support outside sales reps with pricing, product availability, and documentation
  • Assist customers with equipment selection, parts identification, and basic technical questions
  • Coordinate with warehouse and logistics teams to ensure timely deliveries
  • Proactively identify opportunities to upsell and cross-sell products and solutions
  • Maintain accurate customer, pricing, and order records
  • Build strong, long-term relationships with contractors and internal partners

Requirements

  • 1-3+ years of inside sales, customer service, or counter sales experience (HVAC, plumbing, or building products preferred)
  • HVAC product knowledge or strong willingness to learn (equipment, parts, and systems)
  • Strong communication and customer-service skills
  • Comfortable working in a fast-paced, transaction-heavy environment
  • Proficient with ERP/CRM systems and Microsoft Office
  • Highly organized, detail-oriented, and dependable
  • Preferred
  • HVAC distribution or contractor experience
  • Familiarity with quoting, submittals, or light technical support
  • Experience supporting outside sales teams

Benefits

Competitive base pay + potential incentivesFull benefits package (medical, dental, vision, 401(k), PTO, paid holidays)Growth opportunities across Ambient Enterprises brandsSupportive, team-oriented environment within a growing HVAC organizationWe offer excellent health benefits, a 401(k) Plan, Paid Time Off, Paid Holidays and flexible scheduling.Compensation: $32-36/hr DOEHealth insuranceDental insuranceVision insurance401(k)Paid time offFlexible schedule

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