IT Support

Requirements

• Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
• Required technical troubleshooting skills for Windows 10, 11.
• Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
• Support for handheld smartphones and tablets.
• Monitor and ensures compliance with company's IT Security policies.
• Patch management.
• Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision making skills.
• Willingness to take ownership of task and express interests in learning new technologies and systems.
• Basic knowledge of cybersecurity will be an added advantage.
• Knowledge in use of AI tools would be an advantage.
• Fresh graduates are welcomed to apply
• Working conditions
• 5.25-day work week

Additional Information

Job purpose To monitor and maintain the networks, application software and hardware systems in the company; providing technical support to local and overseas staff via remote or in person and proposing cost-saving solutions to meet the needs. Duties and responsibilities Providing first-level helpdesk and end-user support. - Installing and configuring computer hardware, software, systems, networks, printers and handheld scanners. - Monitoring and maintaining computer systems and network infrastructure from end to end - patch panels, UPS, routers, switches, wireless access points, Firewalls, internet connectivity, VPN connectivity etc. - Troubleshooting system and network problems and diagnosing and solving hardware or software faults. - Repairing equipment and replacing parts as required. - Managing backup jobs. - Providing support, including procedural documentation and relevant reports - Supporting the roll-out of new software and hardware. - Maintaining records of software licenses. - Managing IT Assets, inventory and other IT supplies. - Source and co-ordinate with vendors for procurement, maintenance and support issues. - Testing and evaluating new technology.

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Company Intel

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