Head of Cross Platform Service

Responsibilities

• Own the end‑to‑end strategy, roadmap, and operational performance of cross‑platform services, ensuring alignment with enterprise architecture and business priorities.
• Lead and develop four specialist cross‑platform service teams:
• ServiceNow Platform - platform engineering, lifecycle management, and core workflow enablement.
• Workflow & Automation - enterprise automation, orchestration, and low‑code/no‑code enablement.
• Non‑SAP Integration - integration patterns, middleware, and data exchange across non‑ERP systems.
• API Services - API design standards, lifecycle management, reuse, and developer enablement.
• Establish cross‑platform standards, service models, and guardrails that balance speed of delivery with security, resilience, and compliance.
• Drive a reuse‑first, platform‑led approach to integration and automation, reducing duplication and technical debt.
• Partner closely with Architecture, Security, Product, Service Management, and Engineering teams to ensure coherent cross‑platform design and consumption.
• Ensure services are operationally sound, with appropriate monitoring, incident response, capacity planning, and lifecycle management.
• Embed workflow‑ and automation‑led thinking across platforms to improve efficiency and user experience.
• Manage vendors and strategic partners supporting cross‑platform services, ensuring value, performance, and contractual alignment.
• Provide clear executive‑level reporting on cross‑platform service health, adoption, risk, and value delivered.
• About you
• Essential
• Proven experience leading cross‑platform, enterprise‑scale services in a complex, global environment.
• Strong understanding of ServiceNow platforms, workflow orchestration, and enterprise integration patterns.
• Experience operating API‑led and event‑driven architectures at scale.
• Demonstrated ability to balance strategic leadership with operational accountability.
• Strong stakeholder management skills across technology, security, and business teams.
• Experience establishing platform standards and governance without slowing delivery.
• Comfortable operating in a matrixed, multi‑vendor environment.
• Preferred
• Background in Digital & Technology, Platform Engineering, or Enterprise Architecture.
• Experience with low‑code/no‑code automation platforms and citizen‑developer enablement.
• Familiarity with ITSM, ITIL, and service assurance in a platform‑led organisation.
• Experience driving cross‑platform reuse and adoption over bespoke solutions.
• Strong people‑leadership experience building high‑performing, multi‑disciplinary teams.
• Ability to translate complex cross‑platform capabilities into clear bus

Benefits

Additional Information

Welcome to Haleon. We're a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we've grown, evolved and are now entering an exciting new chapter - one filled with bold ambitions and enormous opportunity. Our trusted portfolio of brands - including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® - lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science. Now it's time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose - to deliver better everyday health with humanity - at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture. Hello . We're Haleon . A new world-leading consumer health company. Together, we're improving everyday health for billions of people. By growing and innovating our global portfolio of category-leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, Otrivin, and Centrum - through a unique combination of deep human understanding and trusted science. Brands that are known and trusted to deliver. What's more, whilst our brands have history, our company is new, fresh and forming, shaped by all who join us. We are at the forefront of building a new sector of consumer health and for Haleon, co-creating our unique culture. Care to join us. It isn't a question. This is an exciting time to join us and help shape the future. It's an opportunity to be part of something special. Role Summary The Head of Cross‑Platform Services is accountable for the design, delivery, and continuous optimisation of core enterprise platforms and services that enable scalable, automated, and well‑governed digital operations. The role provides strategic and operational leadership across four critical cross‑platform capability areas: ServiceNow Platform, Workflow & Automation, Non‑SAP Integration, and API Services. This position ensures that cross‑platform services are reliable, secure, and reusable, enabling product teams and business functions to integrate, automate, and scale efficiently while maintaining strong governance, resilience, and user experience.

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