Executive Housekeeper

About the role

Hotel Name: M Social Sunnyvale Location: Onsite - Sunnyvale, CA Salary Range: $110,000 - $115,000 Join the Team at M Social Sunnyvale At M Social Sunnyvale , we don't just welcome guests-we create moments, spark connections, and bring energy to every interaction. Designed for the young at heart , M Social delivers a bold and vibrant hospitality experience. About M Social Sunnyvale As the first ground-up M Social in the U.S., this innovative property features 263 rooms, a dynamic courtyard, and the signature Beast & Butterflies social hub. Located in Silicon Valley, the hotel blends technology, design, and social connectivity to create a unique guest experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence-driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach." At Millennium, we are guided by our core values: Passion for Hospitality - Delivering meaningful and memorable guest experiences Entrepreneurial - Taking ownership and acting with agility Innovation & Progressive - Continuously improving how we operate and serve Solutions & Results Oriented - Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. About the Role As our Executive Housekeeper , you will lead all housekeeping and laundry operations, creating a clean, safe, and welcoming environment while driving operational excellence, financial performance, and team engagement. This role is ideal for a hospitality leader who combines a passion for service with strong operational and people leadership skills and is committed to delivering exceptional guest experiences. Your Impact - Executive Leadership You will shape the culture, standards, and performance of the Housekeeping department. Through strong leadership and operational expertise, you will develop talent, drive efficiencies, and create an environment where cleanliness, service, and attention to detail define the guest experience. Your leadership will bring our values to life by fostering a culture of accountability, innovation, and excellence. What You'll Be Doing Leadership & Ownership Lead and oversee all housekeeping and laundry operations Establish and maintain department standards aligned with the M Social brand Build and sustain a high-performing and engaged team culture Foster accountability, collaboration, and continuous improvement Operations & Execution Ensure guestrooms, public areas, laundry, and back-of-house spaces meet quality standards Maintain cleanliness, safety, and brand presentation throughout the property Monitor productivity and staffing levels to maximize efficiency Manage inventories, linen controls, and supply costs Identify opportunities to improve operations and guest satisfaction Deliver consistent, high-quality results in a fast-paced environment Guest Experience Deliver exceptional service rooted in a passion for hospitality Respond promptly and effectively to guest concerns and service recovery opportunities Maintain the highest standards of cleanliness and presentation Create memorable experiences through attention to detail and service excellence Team Collaboration Partner closely with Front Office, Engineering, Food & Beverage, and Operations teams Communicate effectively and contribute to a positive and collaborative work environment Support a culture of respect, accountability, and excellence People Leadership Recruit, coach, develop, and inspire employees Provide feedback, direction, and recognition to drive engagement and growth Foster a culture of continuous learning and professional development Develop succession plans and strengthen leadership bench strength Financial & Business Performance Manage departmental budgets, forecasting, labor productivity, and expense controls Monitor inventory levels and purchasing practices Drive efficiencies while maintaining quality and guest satisfaction Analyze departmental performance and implement continuous improvement initiatives Compliance & Standards Ensure compliance with company policies, OSHA standards, and safety procedures Maintain knowledge of housekeeping best practices and brand standards Ensure proper training and compliance with chemical handling and safety procedures Uphold a culture of accountability and operational excellence Passion for hospitality and delivering exceptional service Strong communication and interpersonal skills Ability to thrive in a fast-paced environment Solutions-oriented mindset with strong attention to detail Flexibility to work varied schedules, including evenings, weekends, and holidays Leadership Requirements Proven leadership experience in hotel housekeeping operations Ability to drive accountability, engagement, and operational excellence Strong dec

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