Customer Service Representative (Call Center Experience)

Requirements

• Excellent verbal and written communication skills
• Excellent telephone skills
• Excellent active listening and comprehension skills
• Ability to demonstrate empathy to the caller's situation
• Ability to provide exceptional customer service
• Exhibit resourcefulness in resolving problem situations
• Manage time and multiple tasks effectively
• Call Center experience preferred
• 1 - 2 years of experience in a professional business environment preferred
• Knowledge of vision benefits and/or insurance industry a plus
• EDUCATION:
• High School diploma required
• College or University degree (preferred )
• All your information will be kept confidential according to EEO guidelines.

Benefits

Additional Information

Position: Customer Service Representative Duration: 6 Months of contract- Contract to Hire opportunity Pay rate: $13.62/ hour Location: Mason, OH 45040 Work hours : 10:00am-6:30pm, Monday - Friday (training and work schedule) Qualified candidates will be invited for a group interview on 8/29 and targeting a start date on 9/11. GENERAL FUNCTION: Provide exceptional customer service and support to EyeMed Members, Providers (DONL's and panel participants) and Store Divisions (Lenscrafters; Pearle; etc.) MAJOR DUTIES AND RESPONSIBILITIES: Provide member service support, over the phone, in a timely, consistent and courteous manner to EyeMed members and providers Assist EyeMed members by answering benefit questions, eligibility, web registration, authorizations, provider location inquiries, and claims details Interface with providers to verify member eligibility and authorize services Review claims details, research payment issues, investigate provider network details Use system tools as appropriate to escalate issues between the various functional areas within EyeMed Must meet Customer Care Center productivity and quality goals COMMUNICATIONS WITH OTHERS: INTERNAL - Call Center associates and other EyeMed functional areas EXTERNAL - Members/Providers

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