Financial Services Officer (Thai & English Speaking)

Responsibilities

• Follow up on overdue payments and implement effective measures to recover outstanding amounts.
• Address owner inquiries and concerns regarding financial matters with professionalism and urgency.
• Develop a thorough understanding of, and maintain proficiency in, the Loan Servicing module of the timeshare system.
• Accurately identify and assess owners' needs to ensure a high level of customer satisfaction.
• Maintain and update the receivables database to ensure data accuracy and completeness.
• Enforce company policies related to delinquent accounts in a consistent and fair manner.
• Collaborate effectively with internal teams and other departments to resolve account-related issues promptly.
• Bachelor's degree is preferred
• Fluency in Thai and English (spoken and written) is required.
• Prior experience in financial services or customer service is an advantage
• Basic understanding of consumer credit principles (e.g., credit cards, bank loans, or similar financial products)
• Strong interpersonal and communication skills, with a tactful and solution-oriented approach
• Excellent time management and organizational abilities
• #LI-AC1

Benefits

Additional Information

The Financial Services Officer plays a key role in supporting Anantara Vacation Club's development, sales, and marketing operations by providing high-quality customer service and managing all financial inquiries related to ownership. The primary responsibility is the efficient collection of timeshare receivables and ensuring timely resolution of owner financial issues.

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