Electrical Software Support Engineer

Responsibilities

• Function
• Assisting the Client Services Manager in the 'support' function of the business providing a broad range of support services for customers.
• Ensure all customers receive, and benefit from, a quality support service.
• Answer incoming support calls courteously and within defined timescales as and when required.
• Provide problem solving service for customers relating to electrical design calculations.
• Complete customer support tickets on the CRM database
• Complete defect tickets on the CRM database
• Provide high level technical support to customers
• Internal Support
• Aid the production of agreed monthly reports improving or adding to as befits the business and departmental needs.
• Help maintain the list of defects and enhancements.
• Help find the root cause of defects as they are found.
• Assisting in the resolution of customer defects to ensure satisfactory completion in accordance with company procedures.
• Provide technical support to the Sales Team as required.
• Help maintain the list of future enhancements.
• Provide technical support to other members of the support team, including knowledge transfer.
• Development
• Test new versions of software as necessary
• Assist with the production of user documentation, manuals & help files as necessary
• Liaising with development to achieve set goals

Requirements

• Experience in electrical design and calculations would be an advantage in this role.
• Having Revit or AutoCAD knowledge is an advantage.
• Preferably having a degree or higher in Electrical Engineering is a distinct advantage.
• Training
• Full training on supported applications will be given.
• How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting.
• Join a Values-Driven Team: Belong, Grow, Innovate.
• Trimble's Privacy Policy
• If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com .

Benefits

Additional Information

Would you like to work for a talented technical team with a lot of customer contact and contact with colleagues at all our offices and departments in Europe and worldwide? And are you looking for a job in which you will be given a lot of responsibility? Then look no further; For technical support and training in the use of our software and hardware products, we are looking for an Electrical Design Support Engineer to strengthen the consultancy, support and training department. Working alongside other electrical engineers and assisting clients with their technical queries our software is a BS7671 regulations compliant set of applications for calculations and design. You will gain exposure to reporting systems, development and have a hand in improving and enhancing future builds while performing a 2 nd line support role. We also like to let our hair down and encourage team members to attend social events arranged throughout the year, that old adage of 'work hard - play hard' is very much in play at Trimble.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at trimble? Share your experience