Junior Account Manager Long Tail - UKI

About the role

Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. We're trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we're tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we're driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you're excited about having a real impact and shaping how millions of people experience work, we'd love you on the team. Visit www.perk.com to learn more. We are looking for a customer-focused and results-driven professional to join our Account Management Team at Perk. As an Junior Account Manager, you will play a key role in driving customer satisfaction, retention, growth, and margin across an existing portfolio of accounts. In this role, you will manage a portfolio of long-tail (LT) customers across the UKI market, helping clients maximise the value they receive from Perk while identifying opportunities to expand their business with us.

Responsibilities

• Own and manage a portfolio of long-tail customers across the UKI market.
• Build strong relationships with key stakeholders and decision-makers responsible for their company's travel program.
• Develop a deep understanding of your customers' businesses and proactively identify opportunities to improve their experience with Perk.
• Drive account growth by identifying and securing upsell, cross-sell, and expansion opportunities.
• Become a trusted advisor and product expert, consistently meeting or exceeding quarterly growth targets.
• Leverage data and analytics to deliver impactful business reviews, reports, and presentations to stakeholders.
• Identify recurring customer challenges and proactively develop long-term solutions.
• Act as a key liaison between customers and internal teams to ensure a seamless customer experience and successful product adoption.
• Effectively prioritise activities and manage your portfolio to maximise commercial impact.

Requirements

• Native or near-native English proficiency (spoken and written) is required.
• Previous experience in Account Management, Customer Success, or another customer-facing commercial role.
• Strong communication, presentation, and relationship-building skills.
• Ability to engage confidently with stakeholders across different levels of an organisation.
• Strong prioritisation, organisation, and time management skills.
• Commercial mindset with a proven ability to drive growth while maintaining high customer satisfaction.
• Analytical skills with the ability to translate data into actionable business insights and recommendations.
• Self-motivated, proactive, and comfortable managing a high-volume portfolio.
• Experience in SaaS, technology, or travel-tech environments is highly preferred.

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