Technical Support Engineer, L1/L2

Requirements

• 1-3 years in a technical support, IT, or help desk role, ideally supporting infrastructure, networking, or security products.
• Solid foundation in TCP/IP networking (DNS, routing, NAT, firewalls) and a working understanding of VPN, ZTNA, or similar remote access technologies.
• Comfortable troubleshooting across macOS, Windows, and Linux - reading logs, tailing processes, and using standard CLI tools to narrow down an issue.
• Exposure to modern SaaS tools, at least one major cloud platform (AWS, GCP, or Azure), and common identity providers (Okta, Google Workspace, Entra ID).
• Strong written and verbal communication - you can explain technical concepts clearly and patiently, and you write tickets and docs that teammates genuinely want to read.
• Customer-obsessed: you take ownership of a problem, communicate proactively, and treat every interaction as an opportunity to build trust.
• Organised, curious, and eager to grow - you're not afraid to say "I don't know, but I'll find out."
• Comfortable working in a fully remote environment with teammates across time zones.

Additional Information

Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Twingate is backed by leading investors such as BOND, WndrCo, 8VC, Green Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our investors share our belief that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments. As part of our company culture, our belief in putting the customer first permeates our thinking in everything from our customer communications to the design process behind the product itself. If you take pride in creating experiences with the customer firmly at the center of the picture, we'd love to work with you. Twingate embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. Twingate is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: people@twingate.com

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