Senior Manager, Lifecycle & Rewards Operations

Responsibilities

• Global Operations & Delivery
• Lead global delivery of lifecycle and compensation operations, including employee transitions, organisational changes, pay adjustments, and reward cycles
• Ensure services are delivered accurately, on time, and in compliance with regulatory and company standards
• Act as the accountable owner of operational outcomes, including quality, performance, and risk
• Process Design & Optimisation
• Own the end-to-end design and standardisation of global processes
• Establish clear frameworks, controls, and handoffs across teams and systems
• Lead process mapping, simplification, and redesign, removing inefficiencies and reducing rework
• Drive continuous improvement using structured, data-led methodologies (e.g. Lean, Six Sigma, or equivalent)
• Data, Controls & Digital Enablement
• Own the operational control environment, ensuring audit readiness and strong data governance
• Use data and insights to drive decision-making, prioritisation, and performance improvement
• Lead the automation and digital roadmap, including AI and workflow optimisation
• Partner with HR Technology teams to deliver scalable, high-impact solutions, with clear accountability for adoption and outcomes
• Stakeholder & Vendor Leadership
• Partner with HR, Finance, Legal, and business leaders to operationalise policies and programmes at scale
• Lead relationships with external providers, ensuring high-quality, compliant delivery
• Act as a trusted partner in resolving complex issues and shaping operational strategy
• Leadership & Team Performance
• Lead and develop a high-performing global team with clear accountability for delivery, quality, and continuous improvement
• Set clear expectations on execution discipline, ownership, and pace
• Build a culture that balances strong people leadership with measurable results

Requirements

• Proven experience leading HR operations in a global environment, with ownership of lifecycle and/or compensation processes
• Strong track record in process design, standardisation, and operational transformation
• Experience applying structured methodologies to drive efficiency and quality improvements
• Demonstrated ability to deliver measurable operational outcomes (accuracy, cycle time, cost, or risk reduction)
• Strong data and analytical capability, with experience using insights to drive decisions
• Experience working cross-functionally in complex, global environments
• Familiarity with Workday, ServiceNOw and digital/automation tools (RPA, AI) preferred
• What Sets You Apart
• You redesign and improve operations
• You bring structure, frameworks, and discipline
• You balance team leadership with a strong delivery mindset
• You think globally, benchmark externally, and challenge the status quo
• Why This Role Matters
• This role is critical to building a modern, scalable People Operations function, one that delivers consistent, high-quality outcomes while continuously improving through data, automation, and strong operational design.
• The targeted pay range for this position in the following location is / locations are:
• Canada - Toronto Office TRO : 131,000 - 181,000 CAD / Annual
• United States - Dallas Field Office : 136,000 - 204,000 USD / Annual
• Poland - Warsaw Office WAO : 257,000 - 425,000 PLN / Annual
• The targeted pay range listed reflects the b

Additional Information

Who are we? Equinix is the world's digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You'll work across teams, influence key decisions, and help shape the path forward. You'll find belonging, purpose, and a team that welcomes you-because when you feel valued, you're empowered to do your best work. Job Summary We are seeking a Senior Manager, Global Lifecycle & Compensation Operations to lead the delivery and transformation of our lifecycle and compensation operations globally. In this role you will own the end-to-end design, standardisation, and optimisation of core workforce processes, ensuring they are scalable, controlled, and consistently executed across regions. You will combine strong operational leadership with process design expertise, driving measurable improvements in accuracy, cycle time, and employee experience through data, automation, and disciplined execution.

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