Sales Operations, Amazon Business 3P

About the role

The AB3P Sales Operations team is a small, high-impact group of 5 embedded at the intersection of sales strategy and execution. You will report to the Sales Ops Manager and collab

Requirements

• ai opportunity identification & tool curation - embed with reps and managers to identify where ai can meaningfully accelerate sales work - seller research, outreach drafting, call prep, pipeline hygiene, and more. maintain working familiarity with amazon's internal ai ecosystem (e.g., quick, kiro), evaluate fit for sales use cases, and translate pain points into a prioritized backlog with clear hypotheses on impact.
• sales process ownership - identify inefficiencies across the sales org and build tooling and process improvements. own crm administration, dashboards, and ongoing system optimization as vertex matures.
• multi-stakeholder program coordination - drive programs spanning sales leadership, account managers, product, tech, enablement, finance, and ww sales ops in eu, jp, and ca. coordinate across groups with competing priorities, escalate cleanly when needed, and earn trust across functions.
• training, enablement & change management - design and deliver training programs - live sessions, recorded demos, and job aids - that drive adoption of crm workflows and ai tools. build scalable sops, coordinate rollout communications, and own readiness checklists and post-launch follow-through.
• global sales ops partnership - support ongoing sales ops priorities - wbr reporting, ad hoc analysis, and process improvement - while coordinating with ww teams to share best practices and ensure consistency at scale.

Additional Information

Come be a part of a rapidly expanding $35 billion global business. At Amazon Business, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech and retail in the B2B space, developing innovative purchasing and procurement solutions to help businesses and organizations reimagine buying. Bring your insight, imagination, and a healthy disregard for the impossible. Join us in building and celebrating the value of Amazon Business to buyers and sellers of all sizes, unlocking our potential worldwide. This role is part of the Amazon Business 3rd party seller sales team. Our vision is to establish Amazon Business as the most recognized B2B brand. We're looking for an individual who will own the tools, processes, and enablement that make our sales organization more effective every day. You'll be embedded directly in the sales org - understanding how account managers work, identifying friction, and building scalable solutions that drive efficiency and performance. Your initial priority will be leading the operational planning and rollout of Project Vertex - an internally-built CRM product designed for AB3P's sales motions. You'll serve as the operations counterpart to the product and tech team building it - owning UAT scenario development, pilot coordination, deployment readiness, and the feedback loop that turns rep pain points into product improvements. As Vertex stabilizes, you'll shift focus to identifying and delivering AI-powered workflows across the sales tooling stack - prototyping lightweight solutions directly and partnering with the tech team on deeper builds. Beyond Vertex, you'll take on broader sales process ownership: CRM administration, tooling improvements, and cross-functional coordination with sales leadership, enablement, product, and WW counterparts in EU, JP, and CA. Key job responsibilities - Internal CRM Product Partnership - Serve as the Sales Ops counterpart to the Vertex product and tech team. Translate sales rep workflows into product requirements, lead UAT scenario development, coordinate pilots, identify gaps, and own deployment readiness. Maintain the feedback loop between field reps and the engineering team. - AI Opportunity Identification & Tool Curation - Embed with reps and managers to identify where AI can meaningfully accelerate sales work - seller research, outreach drafting, call prep, pipeline hygiene, and more. Maintain working familiarity with Amazon's internal AI ecosystem (e.g., Quick, Kiro), evaluate fit for sales use cases, and translate pain points into a prioritized backlog with clear hypotheses on impact. - Build or Partner to Build - Own delivery end-to-end. For lightweight workflows, prototype directly using tools like Quick or Kiro. For larger needs, partner with the AB3P tech team on requirements, design, and rollout. - Sales Process Ownership - Identify inefficiencies across the sales org and build tooling and process improvements. Own CRM administration, dashboards, and ongoing system optimization as Vertex matures. - Multi-Stakeholder Program Coordination - Drive programs spanning sales leadership, account managers, product, tech, enablement, finance, and WW Sales Ops in EU, JP, and CA. Coordinate across groups with competing priorities, escalate cleanly when needed, and earn trust across functions. - Training, Enablement & Change Management - Design and deliver training programs - live sessions, recorded demos, and job aids - that drive adoption of CRM workflows and AI tools. Build scalable SOPs, coordinate rollout communications, and own readiness checklists and post-launch follow-through. - Adoption Tracking & Metrics - Build dashboards that track tool usage, workflow completion rates, time saved, and quality outcomes. Gather requirements from sales teams, translate them into structured reporting, and use data to iterate - doubling down on what works, sunsetting what doesn't. - Global Sales Ops Partnership - Support ongoing Sales Ops priorities - WBR reporting, ad hoc analysis, and process improvement - while coordinating with WW teams to share best practices and ensure consistency at scale. A day in the life No two days look the same here. In a given week, you might align with sales leaders on UAT feedback, sit with the Vertex product team to push a rep-driven feature into the next sprint, prototype a new AI workflow in Quick or Kiro, review usage dashboards to see which AI tools reps are actually opening, sync with the EU team on localization requirements, and turn a conversation into an SOP that 70+ reps will use by Monday. You'll move fluidly between deep heads-down work and cross-functional stakeholder conversations across functions and geographies - always knowing your work is directly connected to seller outcomes.

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