Case Manager I, Contingency Management

Requirements

• Strong verbal and written communication skills needed to communicate professionally and empathetically with a variety of stakeholders (i.e. clients, community partners, GLIDE colleagues) to support client care, and to accurately and timely document client progress notes and program documentation.
• Experience with group facilitation, peer counseling, individual counseling, and case management for client's experience substance use issues using harm reduction principles, trauma-informed counseling, and motivational interviewing techniques.
• Can effectively apply therapeutic strategies for clients experiencing crises and/or with multiple diagnoses.
• Knowledge of human behavior including human growth and development, dynamics of interpersonal relationships; knowledge of cultural and subcultural values and patterns of behavior.
• Knowledge of the principles and techniques of achieving change in individuals and groups, and an ability to demonstrate successful application.
• Ability to plan, prioritize and organize tasks and meet deadlines. Strong attention to detail, particularly in documentation in case files and updating database.
• Proficiency in spelling, grammar, and writing is needed to draft detailed instructions, case care plans, client progress notes, UA test results, and other required documentation.
• Possesses basic mathematical skills to guide client expectations pertaining to incentive structure and participation.
• Proficient in the use of MS Office Suite, experience with databases helpful (e.g. Salesforce)
• Adheres to professional boundaries and standards. Understands and follows basic ethics, values and principles of case management regulatory practices.
• Able to handle difficult situations (e.g., angry, loud and/or verbally abusive clients). Must demonstrate the ability to de-escalate oneself and defuse potentially volatile situations with patience and tact.
• Works well under pressure and manages stress effectively in a demanding and fast paced environment.
• Demonstrates Cultural Competency. Demonstrates a commitment to learning, communicating and working respectfully with people different from themselves.
• Commitment to the mission, values, and philosophy of GLIDE.

Additional Information

About Glide GLIDE is a nationally recognized center for social justice, dedicated to fighting systemic injustices, creating pathways out of poverty and crisis, and transforming lives. Through its integrated comprehensive services, advocacy initiatives, and inclusive community, GLIDE empowers individuals, families, and children to achieve stability and to thrive. GLIDE is on the forefront of addressing some of society's most pressing issues, including poverty, housing and homelessness, and racial and social justice. GLIDE's mission is to create a radically inclusive, just, and loving community mobilized to alleviate suffering and break the cycles of poverty and marginalization. Position Summary The Contingency Management (CM) Case Manager provides comprehensive coverage to clients participating in GLIDE's Contingency Management program, which is an evidence-based treatment that uses incentives to encourage positive behavioral changes related to substance use. GLIDE's CM Program will focus on clients who use stimulants and are interested in managing and/or changing their relationship to stimulant use. This program will offer three groups weekly, individual check-in's, drop-in hours available for clients and clients will receive financial incentives for UAs negative for stimulant use as well as other psychosocial goals as defined by the client in collaboration with GLIDE. Through outreach, health education, counseling, and case management, this position will support a client case load of 20 to 30 clients to maintain program adherence and achieve progressive, positive health and wellness outcomes. The Case Manager should understand the social determinants of health and will support assistance with housing, benefits, critical identification documentation obtainment, health care engagement, access to behavioral health supports, and any other needs identified by the client, and any other. This position involves direct in-person client contact with diverse, high-risk individuals, many of whom are active substance users, substantial community outreach, and group facilitation.

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