DevOps Consultant

About the role

PhysicsX is a deep-tech company with roots in numerical physics and Formula One, dedicated to accelerating hardware innovation at the speed of software. We are building an AI-driven simulation software stack for engineering and manufacturing across advanced industries. By enabling high-fidelity, multi-physics simulation through AI inference across the entire engineering lifecycle, PhysicsX unlocks new levels of optimization and automation in design, manufacturing, and operations - empowering engineers to push the boundaries of possibility. Our customers include leading innovators in Aerospace & Defense, Materials, Energy, Semiconductors, and Automotive. We're looking for experienced Deployment Lead(s) to join our customer-facing teams, serving as the critical bridge between PhysicsX and our customers. In this role, you'll be responsible for owning the end-to-end deployment of our platform into diverse, customer-owned infrastructure environments. You'll work closely with customers to understand their unique requirements, constraints, and environments, whilst ensuring seamless platform adoption and deployment success. This is a hands-on technical role that combines deep infrastructure expertise with strong customer relationship skills. You'll be a trusted advisor who guides customers through complex deployments whilst collaborating internally with our platform teams to ensure our platform meets real-world deployment challenges.

Responsibilities

• Partner directly with customers to assess their infrastructure requirements, security constraints, and deployment preferences, serving as the primary technical point of contact throughout the deployment lifecycle
• Build and maintain strong relationships with customer technical teams and stakeholders
• Gather customer feedback and requirements to inform platform development priorities
• Design and execute deployment strategies for customer-owned cloud and on-premise infrastructure
• Troubleshoot complex deployment issues across diverse infrastructure environments, understanding the difference between application and infrastructure bugs and triage internally
• Act as a system validator to ensure our platform works within customer infrastructure
• Continuously apply and improve deployment best practices and standards, and coach colleagues in their adoption
• Travel to customer sites in North America, Europe, Asia, Oceania, for an average of 3-4 weeks per quarter , where you'll collaborate closely with customers to build solutions on-site

Requirements

• Experience in deploying Kubernetes clusters across a range of cloud platforms (AWS, Azure) and on-premise infrastructure
• Experience with infrastructure-as-code tools, preferably Crossplane, Terraform, and Helm
• Understanding of networking, security, and observability in containerised environments
• Proven track record of working directly with external customers or clients
• Excellent communication skills with the ability to explain complex technical concepts to diverse audiences, including managing expectations and delivering on commitments
• Strong problem-solving skills with a customer-first mindset
• Comfortable presenting to technical and business stakeholders
• Self-motivated with strong project management and organisational skills to empower internal and external teams to prioritise effectively
• Collaborative approach with the ability to work effectively across various teams
• Experience in a customer-led, customer success, professional services, or solutions engineering role is a plus
• Experience in regulated industries or high-security environments is a plus

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