Customer Service Rep 1

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Join Our Team In 2025, USA Today recognized Primerica as a Top Workplace USA for the fifth year in a row, and Newsweek named Primerica one of America's Greatest Workplaces for Diversity for the second consecutive year. In 2024, the Atlanta Journal-Constitution named Primerica as a Top Workplace for the eleventh consecutive year, and Forbes recognized Primerica as one of America's Best Employers for Women for the fifth year in a row. In addition, for the tenth time Primerica has been voted a Best Employer by Gwinnett Magazine. Primerica is a great place to work! Join our team to experience what it's like to work at "one of the best places to work in the metro Atlanta". About this Position The Customer Service Representative 1 works in the Field Compensation department delivering exemplary customer service to Primerica agents. The candidate recognizes priority situations, understands when and how to notify appropriate parties, performs all corrections identified during call, and documents all research findings thoroughly. The candidate addresses verbal and written inquiries pertaining to commissions. In addition, the candidate will identify concerns, ask appropriate questions, and respond to inquiries in a concise and courteous manner. Responsibilities & Qualifications Hours: Monday - Friday: 9am -6pm Salary: 30,000 - 33,000 Based on experience This is a hybrid role in Duluth, Georgia. This role is not eligible for sponsorship. QUALIFICATIONS, SKILLS AND ABILITES : Minimum 3 year of call center customer service experience is a plus Minimum high school diploma or GED Excellent PC skills Intermediate skills in Microsoft Word Excellent verbal and written communication skills Excellent customer service skills Attention to detail Ability to maintain knowledge of company's products and procedures Ability to work under pressure and communicate professionally with irate customers Strong problem solving and decision making skills Ability to organize and present facts in a clear and concise manner in both speech and correspondence Ability to handle high-volume calls Additional information : This position is the first step in a rewarding career path. Our Customer Service Representatives have a defined opportunity for career growth with detailed steps to receive a promotion. These steps include knowledge, skills, and performance required to progress in the department. An employee can make a plan to obtain what is necessary in each of these areas to achieve growth and success. Primerica offers career growth and opportunities to make your future as productive and rewarding as it can be. Employees can apply to other jobs within our company after being in their position for 1 year. FLSA status: This position is exempt (not eligible for overtime pay): No

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