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Developer Support Engineer

External
Unity logoUnity · Tel Aviv, Israel
Full-timeOn-site1mo ago
BigQueryData AnalysisDocumentationExcelPostmanSQL
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About the role

We're looking for a Developer Support Engineer to join our growing team in Tel Aviv. In this role, you'll become an expert in our products and serve as a key technical point of contact for both customers and internal teams. You'll have a direct impact on customer satisfaction and product quality by resolving complex issues and working closely with R&D, Product, and Business teams. This is an opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes. Join us and be part of a team where your ideas, initiative, and technical skills will make a real difference.

Responsibilities

  • Investigate complex technical issues and identify root causes and solutions using diagnostic tools.
  • Provide high-level technical support to strategic customers and internal teams.
  • Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.
  • Create and maintain internal documentation and knowledge base articles.
  • Deliver technical training to other teams and support cross-functional projects.

Requirements

  • Proven ability to troubleshoot and analyze system and application-level issues.
  • Hands-on experience with SQL/BigQuery and data analysis in Excel.
  • Ability to learn and understand complex systems and technologies quickly.
  • Excellent communication skills in English, both written and verbal.
  • Highly self-motivated and accountable, with strong organizational and time management skills.
  • You might also have
  • Experience with tools such as Charles Proxy and Postman.
  • Previous experience in technical support, QA, or data analysis roles.
  • Background in a technical or scientific field such as Computer Science, Industrial Engineering, Biology, or Physics.
  • Additional information
  • Relocation support is not available for this position
  • Work visa/immigration sponsorship is not available for this position

Benefits

At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well-being and work-life balance.Please note: Benefits eligibility, specific offerings, and coverage vary based on the country and employment status.Life at UnityHeadhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy . Should you have any concerns about your privacy, please contact us at DPO@unity.com.#MID #LI-IA1Health insurancePaid time offEquity / stock options

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