Area VP, Customer Success - Americas

About the role

As Area Vice President, Customer Success you will be a senior regional leader accountable for the Americas Customer Success business, including retention, expansion influence, product adoption, customer value realization, leadership development, and cross-functional execution. This role leads Customer Success Team Leads / Managers across the region rather than owning an individual book of business and is responsible for building a high-performing management layer that scales consistent execution across enterprise, strategic, and scale segments. This leader must bring strong cybersecurity experience in a product/services environment, credibility with CISOs, CIOs, security operations leaders, IAM leaders, and technical champions, and the ability to translate technical adoption into business outcomes, renewal defense, and expansion strategy. The AVP will operate as the regional owner of the CS strategy for the Americas, ensuring the team is organized and coached to drive proactive adoption, success plan execution, executive engagement, and tight partnership with Sales, Renewals, Technical Delivery, Product, Support, and Security.

Responsibilities

• Building, leading, and developing a high-performing team of Customer Success leaders across the Americas, with clear expectations by segment, role, and customer tier
• Driving GRR, NRR, adoption, advocacy, renewal readiness, and success plan quality through your management team
• Ensuring the Americas CS organization is designed to prioritize adoption and value realization over reactive project coordination, with clear role delineation and strong collaboration with Technical Delivery responsible for deploying our products
• Acting as the senior CS partner to Sales leadership in the region on coverage, renewal forecast, expansion strategy, and executive account planning
• Elevating the leadership bench so Team Leads / Managers / Directors can coach teams on cyber product adoption, executive storytelling, risk mitigation, and security-value realization
• What you will bring to the table:
• Essential Experience
• 8+ years in Customer Success, Technical Account Management, Services, Account Management, or related post-sale leadership roles, with meaningful time in cybersecurity and/or infrastructure software
• 3+ years leading leaders (Team Leads / Managers) in a high-growth B2B SaaS or cybersecurity company
• Experience in a cyber product/services company where success depends on product adoption, use-case activation, value realization, and cross-functional execution between customer-facing and technical teams
• Demonstrated success working with CISOs, CIOs, security operations managers/directors, IAM leaders, architects, analysts, and executive buyers
• Proven ability to build strong partnerships with Sales leadership and influence commercial outcomes through adoption, customer strategy, and renewal defense
• Track record of building and coaching teams that consistently hit GRR, NRR, CSQL, adoption, and advocacy targets
• Strongly Preferred
• Deep understanding of cybersecurity domains such as identity security, Active Directory / Entra, threat detection, incident response, backup/recovery, security posture, and resilience
• Experience leading organizations that support complex enterprise customers with both executive and technical stakeholders
• Strong command of SFDC, TaskRay, health scoring, dashboards, forecasting, and operational inspection
• Experience leading through organizational change, coverage-model redesign, or role specialization initiatives
• Why Join Semperis?
• Semperis is an equal opportunity employer and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin

Requirements

• We are looking for an experienced Area Vice President, Customer Success - Americas to join our Global Customer Success team.

Benefits

Additional Information

At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity Companies by the Inc. 5000, a DUNS 100 Top Startup to Work For, and a multi-year Inc. Best Workplace awardee.

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