Application Engineer

Responsibilities

• Essential Duties and Responsibilities
• Along with those identified below, other duties may be assigned
• Responsible for product selection assistance, technical support, and custom or modified product requests based on customer-specified requirements.
• Customer liaison between Product design, Production and other internal departments.
• Communicate professionally via telephone, e-mail and occasionally in person.
• Interprets customer needs. Aids the customer in defining technical & commercial requirements.
• Works with Account Managers (external and internal sales) to manage assigned accounts for product direction, profitability, growth, and attaining sales objectives.
• Assists in developing standard procedures and policies to support lean methods in the office environment and performance measurement metrics.
• Assists in defining and implementing marketing plans to gain new customers and achieve sales growth objectives.
• Critical Competencies
• Accountability - takes ownership of expected outcomes
• Communication - listens to others. Creates clarity through verbal and written communications
• Customer Success - clearly articulates customer needs to drive customer satisfaction
• Customer Success - provides excellent service to internal and external customers
• Passion to win - actively seeks out and recognizes opportunities that help company grow
• Leadership - leads self by example in a manner that promotes teamwork
• Continuous Improvement - constructively and creatively works towards win-win solutions
• Organizational Effectiveness - effectively navigates; drives to achieve desired outcomes
• Relationship Management - builds sincere and mutually beneficial bonds with people
• Education and Experience Requirements
• Engineering degree preferred.
• Previous technical support, application engineering or customer interfacing experience a plus.
• Basic computer skills including Microsoft Office Products (Excel, Word, Power Point & Outlook)
• Previous experience with a CRM system preferred (SFDC desirable).
• Previous experience with an ERP system preferred (Oracle desirable).
• Demonstrated ability to learn quickly
• Willingness to obtain functional knowledge of company products, policies and procedures.
• Fluent in English but also other languages such as German or French is an advantage
• Excellent oral & written communication skills.
• Superior telephone etiquette.
• Ability to understand and respond to customers in a dynamic, fast-paced environment.
• Demonstrated ability to work independently and in a team environment
• Ability to work well in stressful situations and to remain calm and positive.
• Ability to manage multiple tasks with frequent interruptions.
• Ability to work with different cultures
• Physical Demand and Work Environment
• Work Environment - The noise level in the work environment is usually moderate
• Position requires occasional travel.
• About Regal Rexnord

Benefits

Additional Information

Work Model: You'll work in a hybrid model, onsite at your designated Regal Rexnord location at least 3 days per week (Monday-Thursday), with flexibility to work remotely up to 2 days, including Friday. ____________________ Application Engineer Scope of role To work within the application engineering team covering technical support in the design and integration of customer applications throughout Europe and regions outside of America. By supporting the sales and channel organizations with technical assistance and quotations management the role makes direct impact on growth and profitability. This role listens to and provides the Voice of the Customer (critical to driving improvements) and indirectly influences the entire workforce. Provides technical support to sales staff in determining possible applications of company product to meet customer requirements. May prepare and present demonstrations and applications of company products. May provide training and follow-up technical support for customers and distributors. Adheres to all divisional health and safety regulations. The impact of this role will be measured through departmental PD and KPI methods.

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