Senior Manager, Operations

About the role

Behind many of life's most important transactions - buying a house, applying for a mortgage, getting a small business loan, or refinancing a credit card - is a network of credit relationships. Setpoint provides critical operational infrastructure for relationships between the world's largest banks, credit funds and capital markets counterparties. We're building trust in this system of credit. At Setpoint Capital, we believe operational excellence is a core competitive advantage. Our Operations team plays a critical role across every stage of the investment lifecycle, supporting deals from close through ongoing portfolio management. Setpoint Capital is looking for a Senior Manager to join the Operations team. Reporting to the Head of Operations, this is a senior role with significant ownership across the deal lifecycle. The ideal candidate thrives in a fast-moving environment, and takes pride in building the processes that let a high-performing team scale. Who will love this job A doer: You have a strong bias towards action and a "get it done" mentality. A systems thinker: You can map complex workflows end-to-end, identify where things break, and build processes that hold up at scale. A great communicator: You possess clear written and verbal communication skills, pay close attention to detail, and build strong relationships across teams and with external counterparties. A multi-tasker: You can manage multiple deals and operational workflows simultaneously and execute them reliably under tight deadlines. A problem-solver: You get to expert status quickly in new areas, understand what matters most, and drive issues to resolution. A process driver: You can pick up complex systems - legal structures, leverage facilities, custody workflows - and design repeatable, scalable solutions.

Responsibilities

• Lead pre-close operational diligence for new facilities, including KYC/OFAC, insurance, custody and servicing structure setup, data tape configuration, and cash controls.
• Manage post-close operations across the portfolio, including custody oversight, daily funding request review and approvals, and facility monitoring.
• Determine the timing and sizing of leverage draws and paydowns across facilities; prepare borrowing bases and manage lender submissions in coordination with Debt Capital Markets.
• Run lien search and BPO refresh processes across the portfolio.
• Support enforcement actions and special situations, including servicer transitions and collateral control measures.
• Partner cross-functionally with Investments, Legal, Finance, and Debt Capital Markets on deal execution, renewals, amendments, and lender reporting requirements.
• Ensure portfolio and collateral data is accurately captured in internal systems, partnering with the analytics team to maintain reporting integrity.
• Coordinate technology onboarding for new facilities and contribute to process and product improvements with the Setpoint Technology team.
• Leverage AI tools to automate and improve operational workflows, reduce risk, and enhance team efficiency.
• Identify operational risks and inefficiencies; drive improvements that support scalability as the portfolio grows.

Requirements

• 5-8 years of experience in operations, structured finance, credit, or asset management; experience in real estate finance or specialty lending strongly preferred.
• Familiarity with credit facility mechanics: borrowing bases, advance rates, eligibility criteria, concentration limits, and leverage partner reporting.
• Strong Excel skills; comfort with data and reporting tools (SQL or BI tools a plus).
• Ability to independently manage multiple complex workflows under tight deadlines.
• Clear, concise communicator; comfortable engaging across functions and with external counterparties (borrowers, lenders, custodians, servicers).
• High judgment and ability to operate with limited oversight in ambiguous or time-sensitive situations.
• Experience in a high-growth environment strongly preferred.
• About Setpoint
• We offer a comprehensive benefits package that includes competitive salaries, stock options, medical, dental, and vision coverage, 401(k), short term and long term disability coverage, and flexible vacation. We have o

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