Application Support - Sr Professional II

Responsibilities

• Provide expert-level support for business applications, ensuring maximum uptime and performance.
• Troubleshoot and resolve complex application issues, collaborating with development teams as needed.
• Monitor application performance and lead initiatives to improve efficiency and reliability.
• Document support activities, maintain detailed logs, and develop user guides and training materials.
• Mentor junior support staff and provide technical guidance to enhance team capabilities.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 4+ years of experience in application support.
• 2+ years of experience in SQL databases.
• 2+ years of experience in troubleshooting and resolving technical issues.
• 4+ years of an equivalent combination of educational background, related experience, and/or military experience.
• 1+ years of Fiserv systems experience.
• Experience that would be great to have:
• Familiarity with monitoring and logging tools.
• Knowledge of ITIL frameworks and best practices.
• Experience with automation and scripting languages.
• How you'll work:
• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship:
• This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont or Washington.
• It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
• Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
• Thank you for considering employment with Fiserv. Please:
• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
• Our commitment to Equal Opportunity:
• Note to agencies:
• Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
• Warning about fake job posts:

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Application Support - Sr Professional II About your role: At Fiserv, we are committed to providing exceptional service and support to our clients. As an Application Support - Sr Professional II, you will be part of a dedicated team ensuring the smooth operation and maintenance of critical business applications. This role involves diagnosing and resolving technical issues, providing guidance to end-users, and collaborating with various teams to improve application performance and reliability.

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