Senior Claims Officer
External
Qbe · AustraliaPrepare for this interview
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About the role
We are looking for an experienced Senior Public Liability Claims Officer to join QBE's Liability Claims Team. In this role you will be responsible for managing a diverse portfolio of Public Liability claims, including both personal injury and property damage matters, ensuring all handling aligns with legislative requirements and contributes to achieving team objectives. About QBE At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We're an international insurer with more than 13,000 people working across 26 countries - which means we're big enough for your ambitions, yet small enough for you to make a real impact. It's an exciting time. We're building momentum towards our vision to become the most consistent and innovative risk partner. What if you could have a positive impact - at work and in the world? As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. Your new role End‑to‑end claims management, ensuring accurate completion, validation and progression of claims across personal injury and property damage matters. Managing liability claims through assessment, policy interpretation and lifecycle progression, escalating complex or uncertain matters where required. Interpreting policy coverage and determining applicability, including applying underwriting guidelines and policy wordings. Building and maintaining strong relationships with insureds, brokers, investigators, solicitors and the general public. Ensuring adherence to statutory guidelines, privacy requirements and internal standards, including completion of self‑audits to support positive audit outcomes. Respond to all enquiries in a timely, accurate, professional and courteous manner. About You Demonstrated experience handling Public Liability claims, including personal injury and property damage and/or relevant legal qualifications. Strong technical skills across personal injury, property damage and product liability, with the ability to think analytically and make sound decisions. Exposure to dispute resolution processes such as mediations, settlement conferences or court proceedings. Confident negotiator with the ability to interpret key information, including policies, investigation findings and industry guidelines. Proven ability to build strong relationships and work collaboratively with lawyers, assessors and other external partners. Well organised, able to manage a varied claims portfolio and prioritise effectively in a fast-paced environment. Legal knowledge and/or legal background will be highly regarded.
Requirements
- Analytical Thinking, Case Management, Claims Administration, Communication, Critical Thinking, Customer Service, Data Privacy, Insurance Policies, Intentional collaboration, Liability Analysis, Managing performance, Negotiation, Risk Assessments, Sound Judgment, Stakeholder Management
- Application Close Date: 16/07/2026 11:59 PM
- How to Apply:
- To submit your application, click "Apply" and follow the step by step process.
- Equal Employment Opport
Benefits
Additional Information
Primary Details Time Type: Full time Worker Type: Employee Please see more information about QBE careers here Melbourne, VIC Permanent role, full-time hours Hybrid working - a mix of both in office and work from home
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