Lobby Ambassador

Requirements

• Knowledge and Experience
• Diploma and Degree from preferably hospitality or related field.
• Minimum 1 year relevant experience.
• Excellent communication skills in English and ability to communicate in a second language - Russian is mandatory.
• Competencies
• Possesses strong interpersonal skills.
• Contributes in the team, work punctually and effectively.
• Ascertains and addresses guest/colleague needs.
• Motivates individuals and creates and maintains a cohesive team.
• Focuses on service with an eye for detail and an approachable attitude.
• Works well under pressure, analyzes and resolves problems, and exercises good judgment.
• Prioritises and organises work assignments and work effectively.
• Self-motivates and shows good initiative in a dynamic environment.
• Ensures security and confidentiality of guest and hotel information.
• Possesses good computer and property management system skills.
• Embraces and responds to change effectively.

Benefits

Additional Information

MAIN DUTIES AND RESPONSIBILITIES: Be well groomed to the standards laid down. To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company standard and regulations. To promote a helpful and professional image to the guests and give full cooperation if requiring assistance with the prompt, caring and helpful attitude. To anticipate the needs of the guests whenever possible, to enhance quality service and in turn enhance customer satisfaction. Welcome all arrival guests with highest standards and depart all departure guests while assisting with any requests Ensures that all guests are greeted upon the arrival & departure of the hotel Offer consistently professional, friendly, warm and engaging service Coordinate and manage communication between guests and staff Be available for guests at all times as a point of contact Provide friendly and courteous service to guest and respond promptly to all requests and inquiries at all time Achieve the highest Guest Satisfaction measured by TRUST YOU platform. Maintain continuous contact with hotel guest to ensure that any problems or complaints are handled efficiently & courteously. Ensure the cleanliness and neatness of front office area. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day Check Hotel operation, occupancy, functions, groups, VIPs. File daily guest relations reports and documents systematically. To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs. Encourage and participate in Corporate Social Responsibility (CS

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