Customer Service Officer

About the role

Embark on a culinary adventure with us at Jumbo Seafood's First Halal Concept Seafood Restaurant in the vibrant heart of Geylang Serai. Be part of our dynamic team in a 170-seater restaurant featuring alfresco outdoor seating and 4 exquisite VIP rooms. Join us now and dive into a world of delectable flavors! 🎯 Key Responsibilities 🧑🤝🧑 Guest Relations Greet guests and manage seating arrangements professionally and efficiently Provide personalised service by remembering guest preferences and special requests Address feedback and resolve guest concerns calmly and diplomatically Monitor guest satisfaction and provide timely assistance throughout their visit 🍽️ Front-of-House Service Support waitstaff during peak periods (e.g. taking orders, serving, clearing tables) Ensure tables are properly set up and maintained Coordinate with kitchen and bar teams for smooth delivery of orders 📞 Reservations & Admin Handle reservations, walk-ins, and guest queuing Manage guest logs, VIP records, and table assignments Assist with compiling guest feedback reports or service recovery notes ✅ Requirements Minimum Higher Nitec or Diploma in Hospitality or any related field At least 1 year of experience in hospitality or customer service Excellent communication and interpersonal skills Proactive, courteous, and able to handle high-pressure situations Able to work rotating shifts, weekends, and public holidays Please email updated resume to hr.admin@eatzcatering.com AND WhatsApp your CV to 8323-3443 for faster response. Thank you for your attention. We regret to inform that only Shortlisted and Successful Candidates will be contacted. Remuneration offered shall be commensurate with qualifications and relevant experience.

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