PC Specialist

Responsibilities

• Warehouse & Logistics Hardware Support: Maintain, troubleshoot, and repair critical logistics equipment. This role is highly active, with 60% of your time dedicated to Zebra label printers and RFID handheld scanners, and 40% focused on desktop PCs and connectivity.
• On-the-Floor Troubleshooting: Actively walk the warehouse floor to provide immediate, face-to-face technical assistance to personnel, ensuring proper operational efficiency of all systems.
• Installation & Asset Maintenance: Install, de-install, configure, and upgrade computers, software applications, and peripheral equipment. Maintain an accurate inventory of computer hardware, parts, and maintenance/repair records, while preparing legacy equipment for proper e-waste recycling.
• Daily Incident Management: Monitor and manage the local ticketing queue first thing every morning, prioritizing and resolving critical hardware and software incidents ASAP to prevent operational downtime.
• Operational Availability: Work seamlessly within a 10-hour shift framework (7:00 AM - 5:45 PM) on a rotating 4-day work-week schedule, which requires working weekends approximately twice a month.

Requirements

• Technical Support Experience (Must-Have): 1-2+ years of proven, on-premise technical support experience focusing on hardware/software installation, troubleshooting, and break-fix workflows.
• Specialized Hardware Expertise (Must-Have): Direct, hands-on experience troubleshooting, configuring, and repairing Zebra Label Printers and RFID handheld scanners.
• Operational Availability (Must-Have): Absolute reliability and flexibility to work the required 10-hour shifts (7:00 AM - 5:45 PM) on a rotating schedule, including required weekend shifts (2x per month).
• Physical Mobility & Lifting (Must-Have): Ability to move around easily, walk frequently across an expansive warehouse environment, and safely lift or move computer/peripheral equipment weighing up to 60 pounds.
• Soft Skills (Must-Have): Exceptional customer service orientation, strong multitasking abilities, and crisp people/communication skills.
• Technical Qualifications (Strong Plus): An Associate Degree in a technical field or active certifications such as CompTIA A+ and/or MCDST.
• Ticketing & Systems Knowledge (Strong Plus): Experience utilizing enterprise ticketing systems (e.g., ServiceNow, Zendesk, Remedy, SolarWinds) and hands-on familiarity supporting Dell computer systems.
• Language Skills (Strong Plus): Bilingual fluency in English and Spanish to effectively communicate with a diverse operations workforce.
• Personal Attributes:
• Highly Reliable & Disciplined: Exceptionally dependable with a strong commitment to strict schedule adherence, consistent attendance, and supporting the broader team.
• Quick Learner: Able to rapidly absorb new technical workflows, system layouts, and sp

Additional Information

Company Overview Perry Ellis International, Inc. represents a diverse portfolio of lifestyle apparel brands. The Company, through its wholly owned subsidiaries owns and licenses nationally and with a brand portfolio of over 40 Brands domestically and internationally recognized brands including: Perry Ellis®, Original Penguin® by Munsingwear®, Laundry by Shelli Segal®, Rafaella®, Cubavera®, Ben Hogan®, Savane®, Grand Slam®, John Henry®, Manhattan®, Axist® and Farah®. The Company enhances its roster of brands by licensing trademarks from third parties, including: Nike® for swimwear, and Callaway®, PGA TOUR®, and Jack Nicklaus® for golf apparel. Position Summary: As the PC Specialist, you will serve as a vital, hands-on technical anchor on-site at our Dublin, GA distribution center, reporting directly to the Client Systems Support Manager. In this highly active role, you will walk the warehouse floor to provide critical Tier 1 hardware and software installation, maintenance, and rapid break-fix repair to keep our high-volume logistics operations running seamlessly. Your time will be dynamically split between maintaining specialized warehouse equipment-specifically Zebra label printers and RFID handheld scanners (60%)-and supporting desktop PCs, connectivity, and telephony systems (40%). By managing the daily incident ticketing queue each morning, collaborating with System Administrators on facility upgrades, and maintaining meticulous asset and e-waste records, you will directly prevent operational downtime. To succeed, you must be a highly reliable, quick-learning team player who remains resilient under pressure, possesses the physical ability to lift up to 60 pounds, and can comfortably commit to a rotating 4-day, 10-hour shift schedule (7:00 AM - 5:45 PM) that includes working weekends twice a month.

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