Call Centre Team Leader (Changi)

Responsibilities

• Assist in managing agents and Call Centre operations
• Handle complaints and manage service recovery
• Handle the recruitment, training, and development of the agents
• Provide administrative support in the Call Centre
• Cover the Team Managers' duties and shift where necessary
• Any other ad-hoc tasks that may be assigned by the management

Requirements

• Minimum GCE'O' level qualification or equivalent
• Proficient in relevant computer applications and skills (Microsoft Applications)
• Must be able to handle stress extremely well
• Good verbal communication skills
• Minimum 1 year experience in a call centre setting is advantageous
• Must be comfortable and or agreeable to the working environment of the workplace (more details once shortlisted for an interview)
• Other Information:
• Monthly basic salary range of $2,300 to $2,500
• 5.5-dayswork-week including Saturday (on rotation basis)
• Official working hours are from 10am to 7pm from Mondays to Fridays, and alternate Saturdays
• Workplace is at Upper Changi area of Singapore (more information during the interview)
• Recruitment is subject to background check and clearance

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